NCOM 1000 Final Exam Study Set Question and answers verified to pass 2024/2025
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Course
NCOM 1000
Institution
NCOM 1000
NCOM 1000 Final Exam Study Set Question and answers verified to pass 2024/2025 NCOM 1000 Final Exam Study Set
What is conflict? - correct answer -Active disagreement
-Individuals cannot agree on a way in which their needs can be met
Interpersonal conflict - correct answer Our daily pers...
NCOM 1000 Final Exam Study Set
What is conflict? - correct answer ✔-Active disagreement
-Individuals cannot agree on a way in which their needs can be met
Interpersonal conflict - correct answer ✔Our daily personal & professional life
is inevitable
Conflict Resolution - correct answer ✔A method & process used in
facilitating the peaceful ending of conflict
Non-confrontational Approach - correct answer ✔-(Non-assertive)
-Avoids conflict at all costs
-Individual avoids expressing their opinions and feelings
-Individual avoids identifying & meeting their needs
-Give up & put the other person's needs above their own
Aggressive Approach - correct answer ✔-Expression of feelings & opinions
and advocate for needs in a way that demeans or violates the rights of others
-Can be verbally and/ or physically abusive, Could verbally attack the
character or competence of an individual
-Use blaming or scapegoating
-Demonstrate little insight into the effect the behavior has on others
,Passive-Aggressive Approach - correct answer ✔-Expresses
anger/resentment/hostility in a manner that is incomprehensible & appears to
actually be kind and caring
-Intimidating, counterproductive & does not constructively resolve conflict
3 Responses used by the individual in a non-confrontational approach -
correct answer ✔-Accommodating
-Avoiding
-Compromising
Accommodating - correct answer ✔-Willingness to meet the needs of others
at your own expense
-Person is not typically assertive and is cooperative to a fault
Avoiding - correct answer ✔-Avoid conversations on controversial topics
-May worry about hurting someone's feelings, or not feel confident in their own
opinions.
-Not good reasons to avoid conflict
Compromising - correct answer ✔-Try's to find a solution so everyone gets
partly satisfied
-Used well in holiday scheduling or weekend sick call
-Doesn't always work as everyone stands to lose something
Respectful Approach to Resolve Conflict - correct answer ✔-Assertive
Approach
, Assertive Approach - correct answer ✔-Respectful and cooperative
approach to resolve conflict
-individual states what they want, feel, think or believe in a manner that is
open & nonjudgmental
-Ensures the rights of the other's person are respected
-Demonstrates ownership of thoughts, feelings, & actions in working toward a
resolution
Healthy Work Environment - correct answer ✔-Mutual respect among
healthcare members is integral to healthy communication
-Yet physical and emotional abuse continues to be a problem
Behaviors Contributing to Incivility - correct answer ✔-All result in a negative
effect on the recipient, the culture of the unit or organization
-All contribute to the mortality of a patient, compromise patient safety and
exist on a continuum from subtle to threatening
Examples of Behaviors that contribute to incivility - correct answer ✔-
Treating a co-worker as if they don't exist
-Inappropriate sexual comments or advances
-Personal insults
-Threats & Intimidation (in person, telephone,email,social media)
-Gossiping
Organizational Culture - correct answer ✔-Pertains to how & why things are
done in the workplace & rules that guide them
-Can be healthy or unhealthy
-Interrelated with communication practices, emotional intelligence & behavior
-Impacts patient safety, workplace morale & patient experience
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