NCOM 1000 Unit 1 Question and answers already passed 2024/2025
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Course
NCOM 1000
Institution
NCOM 1000
NCOM 1000 Unit 1 Question and answers already passed 2024/2025 NCOM 1000 Unit 1-4
Interpersonal - correct answer The exchange of thoughts, feelings, and beliefs between two or more people
Intrapersonal - correct answer Communication with oneself
Self-reflection
Transpersonal - correc...
NCOM 1000 Unit 1-4
Interpersonal - correct answer ✔The exchange of thoughts, feelings, and
beliefs between two or more people
Intrapersonal - correct answer ✔Communication with oneself
Self-reflection
Transpersonal - correct answer ✔interaction that occurs within a person's
spiritual domain
Small Group - correct answer ✔Interaction of that occurs when a small
number of people come together
Public communication - correct answer ✔Interaction with an audience.
Nurses can speak about health-related topics. Effective communication can
increase the understanding and knowledge of important health issues.
Linear - correct answer ✔One-way process of communication applying the
elements of communication. no feedback.
Transactional - correct answer ✔Two-way process of communication
including feedback.
Sender & receiver each contribute to facilitate effective communication.
Reflective (Active) Listening - correct answer ✔Primary objective is to
demonstrate empathy for the patient and that their message is understood.
1. Make the speaker the priority.
,2.Validate to show interest, understanding and concern.
Passive (Attentive) Listening - correct answer ✔encourages a mutual
approach in which all participants are paying attention to each other.
Competitive (combative) Listening - correct answer ✔focuses on disagreeing
or arguing with the speaker and moving the conversation in a direction in
which the listener wants to go.
A competitive listener is always thinking about a response to challenge the
speaker rather than really listening to what they have to say.
5 stages of listening - correct answer ✔1. Hearing: hearing words or
understanding sign language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of
the person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ex. a head nod
3 Steps of perceptive checking - correct answer ✔1) "Say What"- (your
perspective) say what you though and ask about their view
2) " So What" (their perspective) Listen to their perspective and explore gaps.
3) "Now What" (clarification) Fill perception gaps, build empathy.
Emotional intelligence - correct answer ✔Awareness of how we feel, express
and act on our emotions impacts our ability to listen respectfully and
communicate assertively.
The ability to process and manage our emotions when communicating with
others.
, Benefits of Emotional Intelligence - correct answer ✔Enhanced sensitivity to
others.
Embrace diversity.
Manage conflicts.
Collaborate effectively with team.
Enhance leadership.
Promote coping and reduce stress.
5 Aspects of emotional intelligence - correct answer ✔Self-Awareness, Self-
Regulation, Empathy, Social Skills, Motivation
Self-awareness - correct answer ✔understanding one's feelings, being in
touch with the past and present to contribute with those emotions. (relational
practice/ EI)
Self-regulation - correct answer ✔how a person responds to various
situation.
ability to acknowledge thoughts & feelings to respond appropriately and
effectively. Able to adapt
Motivation - correct answer ✔able to recognize own needs and understand
motivation behind them. Taking initiative & maintaining a positive outlook
(optimistic)
Empathy - correct answer ✔the ability to identify with someone and
understand that person's situation of feelings, thoughts, point of view.
(Relational practice/EI)
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