Exam (elaborations)
NC BLET COMMUNICATION SKILLS QUESTIONS AND ANSWERS 2024
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NC BLET COMMUNICATION SKILLS QUESTIONS AND ANSWERS 2024
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NC BLET COMMUNICATION SKILLSIn 2014, the nation's law enforcement agencies reported that there were _____
victims of hate crimes. Of these victims, ___ were victimized in ___ separate
multiple-bias incidents - ANSWERS-6,727; 46; 17
Criteria for identifying bias incidents - ANSWERS-1) The motivation of the
perpetrator.
2) The absence of a regular or typical motive.
3) The victim' s perception of the incident.
4) The display of offensive symbols, words or acts.
5) "The date and time of occurrence (corresponding to a holiday of significance to
the victim group)
6) A common sense review of the circumstances surrounding the incident
7) Statements by perpetrator
8) Would the incident have occurred if the victim and offender were of the same
race, religion, sexual orientation, ethnicity, or disability?
Non-Assertive Statements - ANSWERS-"Well okay, if that's what you want to do"
"Oh, I can't go, I have other plans but maybe another time"
Assertive statements - ANSWERS-"No thank you, I appreciate your offer but I do
not like the opera"
, "Please send this to all departments today"
"I'm not comfortable with that, can we come up with another option?"
Aggressive statements - ANSWERS-"Opera? You have got to be kidding me!"
"Only an idiot would think of that idea"
Non-assertive body language - ANSWERS-lack of eye contact, looking down or
away, swaying and shifting of weight, whining and hesitancy when speaking
assertive body language - ANSWERS-Touching forearm when you speak to
someone, looking over tops of eyeglasses, elbows on table with hands together
and chin on hands
Aggressive body language - ANSWERS-Elbows out-fists on hips, rapidly tapping
pencil, standing with arms folded while listening
General speaking strategies - ANSWERS-1) Speak plainly using clear diction and
grammar.
2) Check vocal qualities.
3) Avoid slang
4) Avoid use of profanity
-*Use of profanity is the NUMBER ONE complaint citizens make about improper
behavior.*
5) Use sir and ma'am
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