NU 131 Exam 2 Study Guide with
Correct Answers
Communication - Answer-And interaction between two or more people
what is the communication process? - Answer-message sender method receiver an feedback
message - Answer-Expression or thought
sender - Answer-a person who transmits a message
metho...
Summarizing - Answer✔✔-Retelling the main ideas of a text in your own words.
Minimal encouraging - Answer✔✔-sounds or words that encourage the sender to continue with the
message
Remaining silent - Answer✔✔-can encourage the sender to continue
Validating - Answer✔✔-Asking questions related to the original statement
why - Answer✔✔-Another way of saying no
false reassurance - Answer✔✔-what you say in your reassurance may not be true
probing - Answer✔✔-pushing for more information than is necessary
belittling - Answer✔✔-make (someone or something) seem unimportant, insulting
giving advice - Answer✔✔-Telling the receiver what to do
Simple answers - Answer✔✔-Causes the receiver to feel misunderstood
Congruence - Answer✔✔-agreement, harmony
time & setting - Answer✔✔-When and where communication takes place
Proxemics - Answer✔✔-Space between the individuals
Biases - Answer✔✔-Prejudices or negative beliefs
physical handicaps - Answer✔✔-difficulties with vision and/or hearing
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