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Summary Module 7-2 Final Project Milestone Three: Training (First Half)IT 520: Technical Communica
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IT 520 Module 7Module 7-2 Final Project Milestone Three: Training (First Half)IT 520: Technical CommunicationsSouthern New Hampshire UniversityModule 7-2 Final Project Milestone Three: Training (First Half) Introduction Statement of Problem The Director of Sales, Chip Bryant, provided a breakdown o...

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  • October 6, 2024
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Module 7-2 Final Project Milestone Three: Training (First Half)




IT 520: Technical Communications

Southern New Hampshire University




Module 7-2 Final Project Milestone Three: Training (First Half) Introduction Statement of

Problem The Director of Sales, Chip Bryant, provided a breakdown of the happenings in the

company and improvements to better internal business processes. One example is is during a

staff meeting multiple employees stated customers' orders are not being delivered on specific

date and time as promised by BOLD Flash sales team member. Project Objective The

Technical Communications team provided a training guide on the new S.O.P. for which

departments' communication and collaborations between each other, i.e., Manufacturing,

R&D, Technical Support, Marketing, and Sales. "One reason that conflicts occur is because

people do not know what to expect or what is expected of them. (Gerson & Gerson, 2018)"

This guide will be given by handouts and manager lead training seminars as their support is

vital to their sales associates and thus the customer. To supplement handouts outlining this

training will be given since mixed audience on hands on, visual, oral, etc. learner. This S.O.P.

will be placed in the new hire training manual, in which a walkthrough will be given during

the first week of orientation and onboarding. This is to ensure cohesion in methodologies and

performance practices for all sales team members thus same access to these resources

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