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Proserve Exam Study Guide with Verified Solutions

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Proserve Exam Study Guide with Verified Solutions Management Positions Required to Take ProServe Training - Answer-Liquor sales and service: Owners involved in the day-to-day operation of the business, their managers and supervisors. Security: Security managers and supervisors that work for th...

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  • October 7, 2024
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EmillyCharlotte
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FIRST PUBLISH SEPTEMBER 2024




Proserve Exam Study Guide with Verified
Solutions

Management Positions Required to Take ProServe Training - Answer✔✔-Liquor sales and service:




Owners involved in the day-to-day operation of the business, their managers and supervisors.


Security:




Security managers and supervisors that work for the business or have a contract to provide security for

the business.


Employee Positions Required to Take ProServe Training - Answer✔✔-Liquor sales:




Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers


Liquor service:




Bartenders, servers, greeters, hosts


Security:




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FIRST PUBLISH SEPTEMBER 2024


Security staff


Private clubs, special events and community fundraisers have the same legal responsibilities as

businesses that sell or serve liquor for profit. - Answer✔✔-For this reason, many insurance companies

require that people selling or serving liquor have valid ProServe training at any time liquor is sold or

served on their property.


GLC strongly recommends that all holders of Class C and special event licences - Answer✔✔-take

ProServe Liquor Staff Training so that the workers understand how to sell and serve liquor responsibly.

Volunteers who sell or serve liquor or work as security at a Commercial Public Resale Special Event must

have valid ProServe training as of the first date of the special event.


Who needs this certification - Answer✔✔-Full- and part-time workers in Class A, B, D, E, F and Duty Free

licensed premises or at a Commercial Public Resale Special Event:




Licensed premises owners that are responsible for directly managing a licensed premises


Managers, supervisors and retailers


Bartenders, servers, greeters and hosts


Drink ticket sellers


Security staff (directly employed or contracted by the licensee)


Owners and managers of a company contracted to provide security


Full- and part-time liquor agents:



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FIRST PUBLISH SEPTEMBER 2024




Persons registered with the AGLC as a liquor agency and their employees whose duties include the

sampling of liquor products


oServe helps you understand how to sell and serve liquor responsibly in situations where liquor is sold

and/or served. This includes selling closed liquor to a person at a liquor store or selling and serving open

liquor or mixed drinks to a person who will drink it where it was bought (in a bar, restaurant, stadium,

casino). - Answer✔✔-It also includes other jobs connected with liquor service (for example, a delivery

service, security, liquor sampling, selling liquor tickets).


ProServe helps sellers and servers of liquor to understand what duty of care is, and how to prevent

foreseeable harm to customers and patrons. The program also helps staff and volunteers understand

some of Alberta's liquor laws and what AGLC's policies are. - Answer✔✔-These rules are in place to help

protect people who work in the liquor industry, their customers, patrons and property from liquor-

related harms. This program does not include information on all liquor laws or policies.


Here are tips about learning the information in the ProServe program: - Answer✔✔-The portions of

policy that are related to social responsibility are discussed in this course. The full policy, laws and

regulations that apply to licensees and their employees are available at AGLC's website at aglc.ca.




Whether you work in a liquor store or in a place where liquor is sold and served, the general concepts in

this program will be useful for you to do your job responsibly.




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, EMILLYCHARLOTTE 2024/2025 ACADEMIC YAER ©2024 EMILLYCHARLOTTE. ALL RIGHTS RESERVED
FIRST PUBLISH SEPTEMBER 2024


If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How can I use this

information to help me where I work?"




If you are a manager, supervisor or owner, consider including some of this information in your house

policies and operating plans to help serve and sell liquor responsibly.


Proserve training is designed to: - Answer✔✔-Help employers, hosts and workers be socially responsible.




Help make a safe and enjoyable atmosphere for guests while keeping property and people safe.




Help you know and follow the liquor laws that affect the work you do.




Promote the responsible sale of liquor in stores and places where liquor is served.




Help you recognise when people appear to be intoxicated. You will learn how to stop service or how to

say "No" when those customers or guests want to buy or drink more liquor.




Help you understand that there are many people involved in responsible liquor service. All staff need to

work together as a team to keep everyone safe.




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