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WGU C215 Study Guide – FINAL Exam Study Guide with Complete Solutions

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WGU C215 Study Guide – FINAL Exam Study Guide with Complete Solutions Total Quality Management (TQM) Philosophy - Answer-1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Proces...

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  • October 7, 2024
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WGU C215 Study Guide – FINAL Exam
Study Guide with Complete Solutions

Total Quality Management (TQM) Philosophy - Answer✔✔-1. customer focus


2. continuous improvement


3. employee empowerment


4. use of quality tools


5. product design


6. process management


7. managing supplier quality


Process Capability Index (Cpk) - Answer✔✔-Basic function of Six Sigma. Measures the process potential

and performance of processes. The higher the range of Cpk, the improved is the ability of the process to

complete its necessities.


Six Sigma - Answer✔✔-A disciplined, data-driven approach and methodology for eliminating defects

(driving toward six standard deviations between the mean and the nearest specification limit) in any

process - from manufacturing to transactional and from product to service.


Design Capacity - Answer✔✔-The theoretical maximum output of a system in a given period under ideal

conditions.




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FIRST PUBLISH SEPTEMBER 2024


Location Analysis - Answer✔✔-proximity to customers, transportation, source of labor, community

attitude, proximity to suppliers, and many other factors.




The technique for determining location decisions.


Line Processes - Answer✔✔-A type of process used to produce a large volume of a standardized product.




■ Limited customization and high volume


Batch Processes - Answer✔✔-A type of process used to produce a small number of products in groups or

batches based on customer orders or specifications.




■ High customization moderate volume


Project Processes - Answer✔✔-A type of process used to make a one-at-a-time product exactly to

customer specifications.




■ Most custom and lowest volume


Continuous Processes - Answer✔✔-A type of process that operates continually to produce a high volume

of a fully standardized product.




- No customization and as high a volume as possible

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Bottleneck - Answer✔✔-Longest task in the process.


Flexible Manufacturing System (FMS) - Answer✔✔-A type of automated system that combines the

flexibility of intermittent operations with the efficiency of continuous operations.


Output/Input Control - Answer✔✔-A technique for monitoring the flow of jobs between work centers.


Value-Added - Answer✔✔-The net increase created during the transformation of inputs into final

outputs.


Hybrid Layouts - Answer✔✔-Layouts that combine characteristics of process and product layouts.




- Group technology layouts.


- Cell technology layouts.


- Grocery stores use hybrid layouts


Relationship Chart (REL) - Answer✔✔-Table that reflects opinions of managers with regard to the

importance of having any two departments close together.


Rectilinear Distance - Answer✔✔-The shortest distance between two locations using north-south and

east-west movements.


From-To Matrix - Answer✔✔-Table that gives the number of trips or units of product moved between

any pair of departments.


Block Plan - Answer✔✔-Schematic showing the placement of resources in a facility.




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