Chapter 1 Management Assignment, 1,
2, 3, 4 LATEST EDITION 2024/25
GUARANTEED GRADE A+
Megan, a human resource manager, recently approved the hiring of five
summer intern. She will use _______ to decide which departments would
benefit from the interns' employment.
organizing
As production manager, part of Jennifer's job is to determine what
raw materials will be needed to meet production needs. Sales
forecasts may help Jennifer with this _______ function of management.
planning
Wesley's company just began offering online ordering for their
products. Wesley uses _______ to delegate tasks to each department
that is affected.
organizing
Taco Bell CEO, Brian Niccol, considers what the technical and
logistical needs would be in order to offer delivery to customers.
planning (Determining the tasks and future resources needed to
accommodate delivery is part of the planning function of management.)
A marketing manager at Evian decides to work with BETC Euro RSCG, an
advertising agency in France. The goal is to reduce the cost of
advertising by creating a video that goes viral on YouTube.
organizing (When the marketing manager chooses to create a less
expensive, rather than a more expensive, advertisement, he is
allocating resources. Thus he is involved in the organizing function
of management.)
George Steinbrenner transferred his passion for winning to everyone
in the New York Yankees organization. he is famously quoted as saying,
"winning is the most important thing in my life, after breathing.
breathing first, winning next."
Leading (When Steinbrenner talks about winning, he is sharing his
vision for the organization with his employees. When those employees
adopt the vision as their own, they become motivated, and
Steinbrenner has performed the leading function of management.)
Jessica Lee, director of global employer brand and communications at
Marriott International, realizes the mobile app created by a vendor
does not integrate with the company's existing software.
controlling (Controlling involves monitoring organizational
activities and ensuring that they match expectations. Lee quickly
realized that months of development on the app were wasted because it
,didn't work with existing software. Lee was performing the
controlling function of management. (Source: Kasson, E. (16).
Building Trust. HR Magazine)
While describing the company's new reorganization, the CEO uses
_______ to encourage employees and explain how the reorganization
will benefit the company.
leading
Lucia has a discussion with three of her employees who have been
taking extended lunch breaks for several weeks. She is using _______
to explain the company's lunch policy and communicate her
expectations of her employees moving forward.
controlling
After a product quality test, Meena determines that the latest batch
of pens are not meeting quality specifications. Meena will use the
_______ function to determine why the pens are not meeting
specifications and how to fix the problem.
controlling
Gary Kelly, CEO of Southwest Airlines, talks to a group of
reservation agents to acknowledge their contributions to the
company's success.
Leading (By paying a personal visit to the reservation agents, Gary
Kelly is helping to motivate them. This is an example of the leading
function of management.)
A construction project manager from Iron Horse Construction uses a
team of experts to design the development of a new property on the
top of a very steep ridge. The team includes geotechnical consultants,
erosion control specialists, and contractors.
Organizing (The project manager in this example is gathering the
resources he needs to accomplish his goals and distributing work to
them. Thus, he is involved in the organizing function of management.)
Pfizer's CEO, Ian Read, works with the board of directors to predict
the amount of dividends the company will pay in the future.
Planning (Determining future dividends is essentially setting a goal
for the financial future of the organization. Read is performing the
planning function of management.)
Top managers hold all of the following positions except:
general manager
Many organizations reduced the number of managers in this layer to
cut costs.
middle managers
These managers are largely responsible for creating the
organization's climate through their behaviors.
top managers
,These managers are responsible for guiding and coaching the employees
who actually do the work of the organization.
first-line managers
An example of a position that a team leader would hold is:
group facilitator
These are the managers employees turn to when a machine breaks or
when priorities have to be clarified, so they need to have good
technical skills.
first-line managers
Project managers and others who bring people together from various
parts of the organization to perform a task are in this layer of
management.
Middle managers
These managers must make plans for the long-term future of the
organization.
Top managers
Interpersonal roles
figurehead, leader, liaison
decisional roles
entrepreneur, disturbance handler, resource allocator, negotiator
informational roles
monitor, disseminator, spokesperson
Keisha, public relations manager for American Red cross does radio
and newspaper interviews to share their news to public
Informational (Part of a public relations manager's job is to act as
a spokesperson, sharing information to people outside of the company
through statements, reports, and interviews. This is an informational
role)
A manager of a local restaurant attends local chamber of commerce
meetings.
This is an interpersonal role. Attending local meetings and events is
an excellent way for managers to develop relationships with people
outside of the organization.
The Vice President of Human Resources meets with two employees who
had a physical altercation last week.
This is a decisional role. As a disturbance handler, a manager has to
resolve disputes among employees and take corrective action during
conflicts.
Today's workplace is changing. Managers are less likely to
adopt__________________ leadership style. Now managers are more
likely to create a__________ work environment.
a command and control; flexible
Enesto Leon, a Domino's Pizza manager, creates a schedule to
determine which employees will be working on New Year's Eve.
, Example of Managerial Work: Organizing
George Steinbrenner transferred his passion for winning to everyone
in the New York Yankees organization. One of his famous quotes is
"Winning is the most important thing in my life, after breathing.
Breathing first, winning next."
Example of Managerial Work: Leading
Rosie O'Neill and Josh Resnick are the cofounders of Sugarfina. They
met through Match.com, and, as Resnick says, "Like any two type A
people do on a date, we started brainstorming business ideas."
Example of Managerial Work: Planning
Dow Chemical CEO, Andrew Liveris, checks financial reports to see
whether Dow has met its financial goals for the quarter.
Example of Managerial Work: Controlling
To achieve greater___________________ , your dad decides to mount
speakers around the backyard so people can listen to music streaming
from his Rhapsody account. This will be less expensive than hiring a
live band.
efficiency
Rick is a student at Capstone College. He developed a schedule that
he thought would let him spend the minimum amount of time studying
while still getting good grades. Rick is following his schedule, but
he's not getting the grades he hoped he would get. What is the best
way to describe Rick's approach to studying?
Efficient but not effective.
People in the engineering, marketing, and operations departments were
angry at each other, and to stop the finger-pointing, the CEO had to
use her ___________ skills.
human
Here, Max is explaining what Rebecca needs to do to drive a bulldozer.
Max is relying on his_______________ skills to operate the machinery
effectively during the training session.
technical
If those skills make up a majority of the skills he needs on the job,
Max is probably a_________________.
first-line manager
Becoming a manager means a profound transformation in the way people
think of themselves, called personal_______________, which includes
letting go of deeply held attitudes and habits and learning new ways
of thinking.
identity
The activities that managers like the__________include controlling
subordinates, handling paperwork, and managing time pressures.
least
