WALGREENS INTERCOM PLUS INFO
LATEST UPDATED
How to scan in paper prescription scripts (paper slips with handwritten
prescriptions) - ANSWER 1. Press F9 (Patient Entry) to look up the patient by
their DOB.
2. Ensure all patient information is on script.
(F+L's name, DOB, doctor, and office location [must be circled]
** If a control (addictive medications with a quantity written out, such as "30#
thirty") must have an address written on it, look up to ensure they are not getting
a refill too soon, and if waiting, ask the pharmacist if the drug is still available.
3. Ask what time they want to pick it up.
(waiting until later today or tomorrow).
**F WAITING, MAKE SURE TO TYPE IT ASAP, SINCE THEY WILL NO
LONGER COME UP AS WAITERS AFTER LIKE 20 MINUTES IN THE
SYSTEM!!
4. Place the script upside down, blank side facing you, and hit start scanning (alt
t). Once scanned, select stop scanning (alt g).
5. write up prescriptions asap because some may be waiters.
How to determine the status and location of a prescription when it is not "ready"
- ANSWER 1. "reviewed" indicates that it must be printed.
2. "entered" signifies the pharmacist has to look over it.
3. "Filled" in a blue tote
5. If it is verified, it will go into the bins.
,How to Change the Manufacturer on a Prescription - ANSWER 1. F2 (work
queue) insert the patient's name.
2. To change the manufacturer, select Options (at the top) and then scroll down.
3. Scroll through the NDCs that appear, and select the one you wish to modify it
to.
4. Press enter, and the leaflet should be reprinted.
How to Add Insurance to a Patient Profile: ANSWER 1. want for an insurance
card when the prescription price ends in.99, when it is extremely pricey, or
when they want you to
2. Look for patient and navigate to patient information.
3. Third-party applications
4. Click unassigned plan, enter BIN, hit enter, and then enter PCN.
5. It is usually the first one; if not, browse through the insurance and select one
that makes sense (for example, if one mentions Puerto Rico or workers comp,
do not use that one).
6. Enter DOB, ID, add group # and person code, and make sure you set it to
their primary plan (click Y).
7. save
8. Make sure it goes through by updating rx (return to F2, tap update rx, then
when the screen with the scanned script appears, scroll down to "Pay" and select
the new insurance), then reprint the leaflet thingy.
9. If it does not go through, comes up as a TPR, or does not work and you are
unsure what to do, contact an experienced technician.
, How to print tax forms for patients - ANSWER 1. Exit intercom plus and
proceed to Pharmacy management.
2. Open store reports at the top, then ask for ID and look them up (can only
acquire tax scripts for themselves or their children under 18).
4. Enter the time range for the year (i.e., 01/01/18-12/31/18).
5. Print and present it to them.
How to perform a partial fill - ANSWER 1. Look up patient in the work queue
(F2).
2. Go to patient (at the top), and scroll down to partial fill.
3. Make sure the patient is given a 5-day supply.
4. Type in the remaining quantity (amount you have - 5 days supply).
5. Press Enter.
6. Rip up old leaflets and set them next to the scanners, with medication in a
bottle on top.
7. When the replacement leaflet is printed, be sure to write the whole price of
the medication from the ripped leaflet on top of the new one and inform the
patient that it was partially filled.
WCB - ANSWER: The prescriber will return the call.
RMD - ANSWER Recall Medical Doctor: Contact the prescriber later.