100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
Previously searched by you
MPTC FINAL EXAM QUESTIONS BANK NEWEST ACTUAL EXAM COMPLETE 250 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!! $28.49
Add to cart
MPTC FINAL EXAM QUESTIONS BANK NEWEST ACTUAL EXAM COMPLETE 250 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!!
10 views 0 purchase
Course
MPTC
Institution
MPTC
MPTC FINAL EXAM QUESTIONS BANK
NEWEST ACTUAL EXAM
COMPLETE 250 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW VERSION!!
MPTC FINAL EXAM QUESTIONS BANK
NEWEST 2024-2025 ACTUAL EXAM
COMPLETE 250 QUESTIONS AND CORRECT
DETAILED ANSWERS (VERIFIED
ANSWERS) |ALREADY GRADED A+||BRAND
NEW VERSION!!
________ _____________ can account for up to 90% of any
spoken message during face-to-face conversations - ANSWER-
Body Language
________ ________ can communicate confidence and
friendliness
- open hands
- leaning forward
- eye-to-eye level contact - ANSWER- Open Posture
_________ _______ can communicate defensiveness,
insecurity, or disagreement
,2|Page
- crossed arms
- hands in pockets
- slumped shoulders - ANSWER- Close Posture
Biting or chewing the bottom lip may communicate worry, fear,
excitement, insecurity - ANSWER- Pursed lips can
communicate distaste, disapproval, or distrust
Close-ended questions to gather facts or control a conversation -
ANSWER- Open-ended (Leading statements) to elicit more
details or clarify information
________ is used to manage conflict and remove blame in
negative statements and rewords it to focus on solving the
problem - ANSWER- Reframing
Communication Barriers - ANSWER- a) appearance
b) physical obstacles
c) external distractions
,3|Page
d) internal distractions
e) sympathy
f) bias
g) ambiguity
h) oversimplifying
i) interrupting
j) predicting
k) no feedback
l) sarcasm
m) loaded words
Police-Citizen barriers - ANSWER- a) Bias
b) Power
c) Us vs. Them
d) Situational Awareness
e) Parent, adult and child roles
_____ role issues orders, gives directions, makes decisions, and
imposes punishments - ANSWER- Parent
________ respond by processing information, asking questions,
and making logical decisions - ANSWER- Adult
, 4|Page
________ react emotionally ad try to manipulate when they
want something - ANSWER- Child
Communication with different cultures - ANSWER- 1) signs of
respect
2) hierarchy
3) personal space
4) eye contact
5) emotion
6) clothing
7) religion
Non-English speaking - ANSWER- a) patience
b) avoid jargon/ conjunctions
c) speak slowly and clearly
d) do not increase voice volume
e) be concise
f) 1-2 syllables and short sentences
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller johnkabiru. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $28.49. You're not tied to anything after your purchase.
