Exam (elaborations)
URAC INTERVIEW QUESTIONS AND ANSWERS
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URAC INTERVIEW QUESTIONS AND ANSWERS
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URAC INTERVIEW QUESTIONS AND ANSWERSWho has access to the controlled substances? - Answers-Only pharmacists
Who has access to the pharmacy? - Answers-Access is limited to pharmacists and
technicians.
How do you know if a recalled drug is currently being processed for an order and is still
in the pharmacy in a tote or packed? - Answers-The recall information (list of drugs,
NDCs, and lot numbers) are communicated via Compass. We identify if we have the
product in inventory, in filling prices, or in ready bins. We locate the product, do not
dispense it, and stop all in-process deliveries. All recalled product is segregated in the
quarantined area marked "Do Not Use."
Do you have bio-hazardous waste? - Answers-Yes, in the form of used immunization
materials.
Where is biohazardous waste kept? - Answers-Red bio-hazard "sharps" container,
usually kept in consult room or in shelves beside refrigerator.
How are back orders or out-of-stocks handled? - Answers-We notify the patient and
prescriber as needed based in clinical significance. We make all attempts to utilize all
Walgreens resources to obtain the product as quickly as possible.
How do we promote drug adherence? - Answers-Initial counseling on the importance of
compliance, refill reminders, recommendations to alleviate any side effects, and
assistance obtaining financial assistance as needed.
How do you collaborate with physicians or other healthcare providers involved in patient
care? - Answers-We communicate with them regularly over the phone. If the patient has
any issue or if we have a recommendation/update we will call or fax.
How do you advocate for a patient's access to drugs? - Answers-Walgreens has access
to many limited distribution drugs. We also help with prior authorizations and get patients
signed up for financial assistance programs.
How do you help with prior authorizations and appeals? - Answers-We work with the
insurance company and coordinate obtaining documents from the prescribers to help
facilitate the process.
How do you address language barriers? - Answers-We have staff that are bilingual, use
the Pharmacy Translator Tools, and other Health Providers or Caregivers.
If a patient emergency situation arises, such as a suicide threat, what would you do? -
Answers-Keep the patient on the phone and signal a team member to call 9-1-1 as
outlined in our Patient Crisis and Emergency Situation policy.
, How do you refer a patient to external support groups for help as needed? - Answers-We
refer the patient to local disease support groups or hospital social services. On our
intranet site and disease state booklets there are national groups we can refer them to.
How do you communicate patients' rights and responsibilities? - Answers-We have them
in our welcome booklet that is mailed to the patient and on our webpage.
How do you update information in a patient's profile? - Answers-As we become aware of
changes we will update the information in the appropriate fields in IC+ or SR2.
How do patients receive information on their disease and medication? - Answers-We
provide verbal education and written drug information leaflets, and other information as
needed.
What is the process for collecting and communicating payment? - Answers-Since the
majority of our billing is through on -line adjudication, we have this information and inform
the patient up front of all charges as much as possible.
What precautions are taken when handling hazardous drugs? - Answers-We use
separate counting trays and spatulas for hazardous drugs. We wear personal protective
equipment and handle hazardous drugs in an isolated area or powder hood if required by
state law.
How are hazardous drugs identified in the pharmacy? - Answers-We have hazardous
drugs labeled with green mylars and green dot stickers to indicate that they are
hazardous.
How is cross contamination prevented when handling hazardous drugs? - Answers-We
use separate, labeled, counting trays and spatulas then wipe them down with an alcohol
wipe (not spray) after use. Hazardous drugs are handled designated in a low -traffic area.
Where are cleaning supplies located? - Answers-Cleaning supplies are kept under the
sink or in a segregated area away from drugs.
Where is the eyewash station located? - Answers-Next to the sink, on the wall.
Where is the hazardous drug/Chemoplus Spill kit located? - Answers-To the left of the
sink, on the wall.
What precautions need to be taken when handling INTACT hazardous drugs? - Answers-
Use separate counting trays and spatulas and wear two pair nitrile (H-1) or gloves or one
pair (h-2/H-3) latex gloves.
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