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AIRS CERTIFICATION QUESTIONS WITH CORRECT ANSWERS.
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AIRS CERTIFICATION QUESTIONS WITH CORRECT ANSWERS.
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AIRS CERTIFICATION QUESTIONS WITHCORRECT ANSWERS
Service hhDelivery hhStandards hh- hhAnswer hhThe hh_____________________ hhoptimize
hhaccess hhfor hhall. hhThe hhI&R hh
service hhrecognizes hhthe hhinquirer's hhright hhto hhaccurate, hhcomprehensive hhand hh
unbiased hhinformation hhprovided hhin hha hhconfidential hhand/or hhanonymous, hh
nonjudgmental hhmanner; hhand hhis hha hhnon-partisan, hhnon-ideological hhand hh
impartial hhinformation hhsource hhfor hhavailable hhnonprofit, hhgovernment hh
and hhfor-profit hhservices hhthat hhmeet hhthe hhI&R hhservice's hhinclusion/exclusion hh
criteria. hhService hhis hhprovided hhby hhtrained hhcommunity hhresource hhspecialists hh
and hhis hhdelivered hhin hha hhvariety hhof hhways hhthat hhsupport hhthe hhmission hhof hhthe hh
I&R hhprogram, hhthe hhaccessibility hhrequirements hhof hhthe hhcommunity hhand hhthe hh
communication hhpreferences hhof hhinquirers hh(for hhexample, hha hhcombination hh
of hhtelephone, hhin-person, hhemail, hhinstant hhmessaging hh(IM), hhtext/SMS hh
messaging, hhonline hhchat, hhvideo hhrelay hhservice, hhsocial hhmedia hhand hhother hh
methods hhof hhcommunication). hhAlthough hhthe hhchannel hhof hhservice hhdelivery hh
may hhaffect hhthe hhnature hhof hhthe hhinteraction hhwith hhinquirers, hhthe hhessential hh
elements hhof hhthe hhI&R hhprocess hhremain hhthe hhsame.
Resource hhDatabase hhStandards hh- hhAnswer hhThe hh__________________ hhrequire
hhthat hhthe hhI&R hhservice hh
develop, hhmaintain, hhuse hhand hhdisseminate hhan hhaccurate, hhup-to-date hh
online hhresource hhdatabase hhthat hhcontains hhinformation hhabout hhavailable hh
community hhresources hhincluding hhdetails hhabout hhthe hhservices hhprovided hhand hh
the hhconditions hhunder hhwhich hhthey hhare hhavailable. hhThe hhresource hhdatabase hh
supports hhthe hhinquirer's hhright hhto hhaccurate, hhconsistent, hhcomprehensive hh
and hhunbiased hhinformation hhand hhthe hhability hhof hhthe hhI&R hhservice hhto hhbe hha hh
non-partisan, hhnon-ideological hhand hhimpartial hhinformation hhsource hhfor hh
available hhnonprofit, hhgovernment hhand hhfor-profit hhservices hhthat hhmeet hhthe hh
organization's hhinclusion/exclusion hhcriteria. hhThe hhresource hhdatabase hhis hhused hh
internally hhby hhcommunity hhresource hhspecialists hhto hhidentify hhresources hhfor hh
inquirers hhand hhis hhmaintained hhby hhresource hhdatabase hhcurators. hhResource hhdata
hh
is hhalso hhavailable hhexternally hhto hhother hhhuman hhservices hhorganizations hhand hh
the hhpublic hhvia hhan hhonline hhdatabase hhthat hhis hhstructured hhto hhmake hhsearching
hhas hh
intuitive hhand hhuser hhfriendly hhas hhpossible.
Cooperative hhRelationships hhStandards hh- hhAnswer hhThe hh________________
hhdescribe hhhow hhI&R hhservices hh
at hhlocal, hhregional, hhstate/provincial, hhand hhnational hhlevels hhwork hhcooperatively hh
,with hhone hhanother hhto hhestablish hhand hhmaintain hhmeaningful hhworking hh
relationships hhwhile hhalso hhparticipating hhin hhthe hhbroader hhservice hhdelivery hh
system hhin hhtheir hhown hhcommunity.
Disaster hhPreparedness hhStandards hh- hhAnswer hhThe hh_________________ hhstate
hhthat hhI&R hhservices hhhave hha hh
role hhin hhmeeting hhthe hhneeds hhof hhtheir hhcommunity hhduring hhtimes hhof hhdisaster, hh
acknowledging hhtheir hhrole hhmay hhvary hhdepending hhon hhthe hhpopulation hhthey hh
serve, hhor hhthe hhphase hhof hhthe hhdisaster, hh(i.e., hhpreparedness, hhresponse, hhrelief hh
and hhrecovery). hhThe hhI&R hhservice hhis hhprepared hhto hhassess hhand hhprovide
hhreferrals hh
for hhinquirers hhwho hhare hhexperiencing hha hhcrisis hhdue hhto hha hhdisaster, hhor hhwho hh
want hhto hhoffer hhassistance hhand hhcontact hhthe hhI&R hhservice hhfor hha hhmeans hhto
hhdo hh
so. hhPreparation hhincludes hhdevelopment hhof hhan hhemergency hhoperations hhand hh
continuity hhof hhoperations hhplan hhthat hhenables hhthe hhI&R hhservice hhto hhcontinue hhto
hh
provide hhservices hhduring hhand hhafter hha hhdisaster.
Organizational hhEffectiveness hhStandards hh- hhAnswer hhThe hh___________________
hhdescribe hhthe hh
governance hhand hhoperational hhstructure hhan hhI&R hhservice hhneeds hhin hhorder hhto hh
fulfill hhits hhmission. hhActivities hhinclude hhestablishing hhitself hhas hh(or hhwithin) hha hh
legal hhentity, hhdeveloping hhpolicies hhand hhprocedures hhand hhan hhorganizational hh
code hhof hhethics hhthat hhguide hhthe hhorganization, hhadopting hhsound hhfiscal hhand hh
personnel hhmanagement hhpractices, hhproviding hha hhsafe hhand hhsecure hhwork hh
environment, hhoffering hhnew hhhire hhonboarding hhand hhongoing hhprofessional hh
development, hhestablishing hhand hhmaintaining hhan hheffective hhtechnological hh
infrastructure, hhincreasing hhpublic hhawareness hhof hhthe hhvalue hhof hhI&R hhservices
hhto hh
the hhcommunity, hhand hhdeveloping hhand hhimplementing hhan hhongoing hhquality hh
assurance hhand hhevaluation hhprocess.
Information hhand hhReferral hh(I&R) hh- hhAnswer hh_________________ hhis hhthe hhart,
hhscience hhand hhpractice hh
of hhbringing hhpeople hhand hhservices hhtogether. hhWhen hhindividuals, hh
families hhand hhcommunities hhdon't hhknow hhwhere hhto hhturn, hh_______ hhis hh
there hhfor hhthem.
C hh- hhAnswer hh1. hhWhich hhof hhthe hhfollowing hhbest hhdescribes hhthe hhpurpose hhof
hhan hhI&R hhservice? hh
A. hhTo hhanswer hhas hhmany hhcalls hhas hhpossible hhas hhquickly hhas hhpossible
B. hhTo hhensure hhthat hhother hhagencies hhdo hhnot hhproduce hhtheir hhown hhcommunity
hhdirectories hhor hhdatabases
C. hhTo hhbring hhpeople hhand hhservices hhtogether
D. hhTo hhprovide hhcase hhmanagement hhservices hhto hhclients
, Resource hhDatabase hhCurators hh- hhAnswer hh2. hhWhat hhare hhthe hhpeople hhcalled
hhwho hhmaintain hhI&R hhresource hhdatabases?
A hh- hhAnswer hh3. hhWhich hhof hhthe hhfollowing hhbest hhreflects hhthe hhclient hhgroup hhof
hha hh
specialized hhI&R hhservice?
a. hhYoung hhpeople hhin hhHaresville
b. hhAll hhof hhthe hhpopulation hhof hhAyres hhCounty
c. hhThe hhEyre hhValley
d. hhChildren, hhyouth, hhadults hhand hholder hhadults hhin hhAireton
C hh- hhAnswer hh4. hhWhat hhis hhthe hhbroadest hhcategory hhof hhpeople hhthat hhmight
hhneed hhan hh
I&R hhservice?
a. hhEveryone hhall hhof hhthe hhtime
b. hhOlder hhadults
c. hhEveryone hhfrom hhtime hhto hhtime
d. hhPeople hhon hhlow hhincome
D hh- hhAnswer hh5. hhWhich hhof hhthe hhfollowing hhbest hhdescribes hha hhdesired hhattribute
hhof hhan hh
I&R hhresource hhdatabase? hhIt hhshould hhbe:
a. hhcondensed hhinto hhas hhfew hhwords hhas hhpossible.
b. hhavailable hhin hhany hhlanguage hhrequested.
c. hhexpanded hhinto hhas hhmuch hhdetail hhas hhpossible.
d. hhaccurate hhand hhreliable.
C hh- hhAnswer hh6. hhWhich hhof hhthe hhfollowing hhis hha hhcharacteristic hhof hhan hhI&R
hhservice?
a. hhFaithful
b. hhFinancially hhprosperous
c. hhFriendly
d. hhFretful
D hh- hhAnswer hh7. hhWhich hhof hhthe hhfollowing hhis hhan hhexample hhof hha hhrole hhof hhan
hhI&R hh
service?
a. hhExternal hhtraining
b. hhSuicide hhprevention
c. hhLegal hhinformation
d. hhCommunity hhintervention
B hh- hhAnswer hh8. hhWhich hhof hhthe hhfollowing hhbest hhdescribes hh'service hhgaps'
hhwithin hhthe hh
context hhof hhI&R?
a. hhThe hhhours hhin hhwhich hhan hhI&R hhservice hhis hhnot hhavailable
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