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MAN 320 F Exam-Questions with Correct Answers/ Verified/ latest Version (2024/2025)
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MAN 320 F Exam-Questions with Correct Answers/ Verified/ latest Version (2024/2025)
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MAN 320 F Exam-Questions with Correct Answers/ Verified/ latestVersion (2024/2025)
Considering the framework outlined in the McGinn and Lingo article, the three types of
power you can use to resolve tension are: - ✔✔Positional, personal, and relational
Team performance can suffer when: - ✔✔All the answer choices are correct
The five stages of team development are forming, storming, norming, performing, and
adjourning. - ✔✔True
Accommodation is a conflict management strategy may be used when an issue is trivial. -
✔✔False
The team decision technique of __________ asks everyone to respond individually and in
writing to a basic question such as: "What should be done to improve the effectiveness of
this work team?" - ✔✔Nominal group technique
In today's environment, research shows that managers and team leaders spend relatively
little time dealing with conflicts. - ✔✔False
Having the formal authority to approve or deny employees requests for job transfers,
equipment purchases, overtime, or personal time off are examples of a manager's
legitimate power. - ✔✔True
All of the following are types of position power EXCEPT: - ✔✔Statutory power
Groupthink can be avoided by doing all of the following EXCEPT: - ✔✔Having the leader
express his/her preference for a particular course of action
The potential advantages of group decision making include more knowledge and expertise
being applied to the problem, more alternatives being considered, greater understanding
, and acceptance of the final decision, and more commitment among group members to
making the final decision work. - ✔✔True
When a team achieves its performance goals regarding quantity, quality, and timeliness of
work results, the ___________ characteristic of team effectiveness is being demonstrated. -
✔✔Task performance
Len emphasizes cooperation and assertiveness in dealing with conflict situations in his
department. Differences are worked through together so that everybody's concerns are
addressed and everyone gains something in the end. Len uses which conflict management
style? - ✔✔Collaboration
Ralph makes it a point to always offer help in technical areas in which he is skilled and
knowledgeable. His subordinates trust his judgment, and follow his direction. What type of
power is Ralph exerting? - ✔✔Expert power
Which of the following are the main processes that lead to team effectiveness? - ✔✔Effort,
knowledge, and strategy
Which statement about self-managing teams is the most accurate? - ✔✔They should let
members plan and control their own work
If you heard from an employee of a local bank, "it's tradition here for us to stand up and
defend the bank hen someone criticizes it," you could assume that the bank employees had
strong _________ norms. - ✔✔Organizational and personal pride norms
When a team decision requires a high degree of commitment for its implementation, a(n)
________ decision is generally preferred. - ✔✔Consensus
The indirect conflict management approach that uses the chain of command for conflict
resolution is known as __________. - ✔✔Upward referral
Which approach to conflict management can be best described as both highly cooperative
and highly assertive? - ✔✔Collaboration
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