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USPS EXAM 421 WINDOW CLERK FOR THE UNITED STATES POSTAL SERVICE NEWEST 2024 ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+ $29.49
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USPS EXAM 421 WINDOW CLERK FOR THE UNITED STATES POSTAL SERVICE NEWEST 2024 ACTUAL EXAM COMPLETE 200 QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+
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Course
USPS 421 WINDOW CLERK FOR THE UNITED STATES
Institution
USPS 421 WINDOW CLERK FOR THE UNITED STATES
USPS EXAM 421 WINDOW CLERK FOR THE
UNITED STATES POSTAL SERVICE NEWEST
2024 ACTUAL EXAM COMPLETE 200
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
USPS EXAM 421 WINDOW CLERK FOR THE
UNITED STATES POSTAL SERVICE NEWEST
2024 ACTUAL EXAM COMPLETE 200
QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY
GRADED A+
Where do we find a list of lost or stolen MO (money orders) -
ANSWER- Postal Bulletin and POS
Postal Service___________ are available online and provide
guidance on regulations for
domestic/international/administrative/personnel fields support? -
ANSWER- Directives
Priority Mail is delivered in - ANSWER- 2-3 days
any mailable item that weighs less than 13 oz - ANSWER- First
Class Mail
Global Express Guarantee (GXG) is shipped in - ANSWER- 1-3
days
,2|Page
No mail piece can weigh more than except standard post -
ANSWER- 70lbs
EDDM - ANSWER- Every Door Direct Mail
Express mail is delivered in - ANSWER- 1-2 days
what surcharge applies to items/parcels over 108 but no more
than 130in - ANSWER- oversize /parcel post
PS Form 3816 - ANSWER- COD
PS Form 3816-AS - ANSWER- More than 3 COD articles are
mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use -
ANSWER- Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the
addressee agent for a fee - ANSWER- Restricted delivery
, 3|Page
Post Office motto for providing the ideal customer experience -
ANSWER- Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception -
ANSWER- Personal, Professional, Postal
What does G.I.S.T. stand for - ANSWER- Greet, Inquiry,
Suggest, and Thank
Words that generate a negative feeling - ANSWER- Trigger
Words
Words that make us feel relaxed and composed - ANSWER-
Calming Words
What does POS stand for - ANSWER- Point of Service
Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal
message center, news link are all - ANSWER- Retail
Communication Channels
SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post
offices, mobile retail units, stamps-to-go, stamps by phone,
approved shippes, - ANSWER- 10 expanded access channels
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