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POB REVIEW (LATEST) 2025 QUESTIONS & ANSWERS RATED 100% CORRECT!!
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POB REVIEW (LATEST) 2025 QUESTIONS & ANSWERS RATED 100% CORRECT!!
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POB REVIEW (LATEST)2025 QUESTIONS &
ANSWERS RATED
100% CORRECT!!
POB
Evatee 10/9/24 POB
,POB REVIEW (LATEST) 2025 QUESTIONS &
ANSWERS RATED 100% CORRECT!!
What type of communication style is usually appropriate for evaluation or
counseling interviews with employees? Answer - controllers/formal
Individuals who are able to defend their ideas objectively usually are able to
provide others with Answer - logical evidence
To be able to explain and defend their ideas objectively to others, individuals
usually need to have effective _____________ skills Answer -
verbal/communication
In order to be understood on the telephone, a business's employees should
always Answer - enunciate clearly
When Dawn answered the front desk telephone at her property, a female caller
who sounded very upset said, " My daughter, Susan Smith, is staying at your
hotel, and I need to reach her immediately because of a family emergency.
Would you please give me her room number?" Dawn quickly answered, " Ms.
Smith is in room 224. I'll connect you." What did Dawn do wrong? Answer -
She gave out a guest's room number.
All calls coming into a business should end as pleasantly as possible in order to
Answer - leave a good lasting impression with callers
Which of the following is not a tool that people use when participating in
discussions: Answer - Sharing a personal experience
, When you ask questions in an open-minded way, you avoid Answer - attacking
someone else's idea
Why is it often important to take notes during meetings or presentations?
Answer - information will be needed later
When organizing information to present in a business report, it is effective to:
Answer - outline
Which of the following is a reason why it is important to organize information
before preparing a business report: Answer - to arrange findings in a logical
manner
Which of the following is an example of a textual graphic that often is used in a
business report: Answer - flowchart
A business that writes letters to customers to confirm their orders or requests
should make sure that the letters contain Answer - all the necessary
information
Which of the following is a formatting characteristic of a full-block business
letter: Answer - no paragraph indents
As Kevin edits a professional report, he is not sure whether to italicize or
underscore a book title. To obtain the correct information, Kevin should
Answer - refer to the appropriate publisher's style manual
The following information appears at the end of all of Molly's outgoing e-mails:
Molly S. Glenn; Assistant Manager; The Creekside Cafe; 4422 Clear Creek Road,
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