AIRS certification: Community Resource Specialists CORRECT QUESTIONS & ANSWERS(RATED A)
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Course
AIRS I&R COMMUNITY RESOURCE SPECIALISTS
Institution
AIRS I&R COMMUNITY RESOURCE SPECIALISTS
Assessment includes the process of: - ANSWER understanding the client's problem.
When making contact, what is initially more important than the problem? - ANSWER The client's feelings
What is paraphrasing? - ANSWER A method of restating the client's general words back to them to ensure that y...
AIRS certification: Community Resource
Specialists CORRECT QUESTIONS &
ANSWERS(RATED A)
Assessment includes the process of: - ANSWER understanding the client's problem.
When making contact, what is initially more important than the problem? - ANSWER The client's feelings
What is paraphrasing? - ANSWER A method of restating the client's general words back to them to
ensure that you understood their situation
What is empathy? - ANSWER An understanding of the feelings of others
If a service is not available for a client, which of the following may be the best method of sharing this
news? - ANSWER "I am really sorry but that service is not available"
Which of the following is an example of a close-ended question? - ANSWER "Have you previously applied
for this program?"
Which of the following parts of a database record should be checked closely when providing a referral? -
ANSWER The eligibility requirements of the program
Which of the following is an example of a close-ended question? - ANSWER "Could you please let me
know your ZIP code?
Which of the following best describes the use of pauses as an I&R technique? - ANSWER An occasionally
useful tool that allows the client to think through a situation
Which of the following is a reason for a Community Resource Specialist to ask a question? - ANSWER The
need to know something relevant to the client's situation
, What is an example of a good tone? - ANSWER At a level that is appropriate to the client's own tone or
emotional situation.
Which of the following is an AIRS Standard that relates to I&R service delivery? - ANSWER Information,
Assessment and Referral Provision
For a Community Resource Specialist to advocate for an individual, which of the following is most likely
to be required? - ANSWER The client's verbal permission
Which of the following best describes individual advocacy within an I&R? - ANSWER Directly contacting a
referral agency on the client's behalf once their permission has been secured
Which of the following best describes empowerment? - ANSWER Self-help
When contacting an agency in order to conduct advocacy, what is the most likely first reaction of the
staff person at the agency you are contacting? - ANSWER Initial defensiveness
One of the main advantages of empowerment within I&R is that it: - ANSWER helps people learn how to
help themselves.
The language, age and physical health of a client may be considered as: - ANSWER possible barriers to
accessing services that may suggest advocacy is required
Which of the following is an example of system advocacy? - ANSWER A letter to a newspaper describing
the difficulties people have claiming disability benefits even when they are eligible
What enables an I&R service to provide report information that contributes to credible system
advocacy? - ANSWER Reporting protocols that systematically gathers information on callers, their needs
and their unmet needs
Which of the following best describes I&R system advocacy? - ANSWER Bringing attention to an issue or
situation that affects a group of individuals contacting your service
, All advocacy efforts must be consistent with the: - ANSWER policies of the I&R organization
The advocacy efforts of an I&R agency should be: - ANSWER fully and accurately reported
Advocacy should be provided: - ANSWER when the client needs it
How many calls are needed for an I&R interaction to be documented as an example of advocacy? -
ANSWER One or more
What is the first thing a Community Resource Specialist should do when talking with someone in crisis? -
ANSWER Make contact and assess if there is an immediate danger
Which of the following is the best way to find out if someone is considering taking their own life? -
ANSWER "Are you thinking of suicide?"
Which of the following is an immediate crisis that may have an element of endangerment? - ANSWER A
woman wants to go to a shelter to escape a violent situation
What is the most helpful information you can provide when requesting a call trace through 911? -
ANSWER The number of the telephone line that is receiving the call or where the call originates
Which of the following situations requires mandatory reporting to the relevant authorities? - ANSWER
Child abuse
Once an immediate crisis has been stabilized, what is the most appropriate way of linking an individual
to a specialized crisis service? - ANSWER With their permission, calling the crisis agency directly on
another line, briefly explaining the situation to the crisis worker and then introducing everyone before
leaving the call
Which of the following is part of a suicide risk assessment? - ANSWER Does the person have a specific
plan to attempt suicide?
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