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ZENDESK Questions and Answers Verified by Expert 100% Correct
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ZENDESK Questions and Answers Verified by Expert 100% Correct
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ZENDESK Questions and Answers Verified byExpert 100% Correct
4x - ANSWER Any customer service interaction is ___ more likely to drive
disloyalty, than loyalty.
70% - ANSWER Support makes up ____ of Zendesk's revenue.
75% - ANSWER ______ of most innovative companies use Zendesk Support.
-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents - ANSWER What are the 3 reasons why most companies
are unable to provide great customer support?
-reduce customer effort - ANSWER 1 thing Zendesk does to address how
customers can provide better support (1/3)
-reduce agent effort - ANSWER 1 thing Zendesk does to address how
customers can provide better support (2/3)
-innovate and scale to stay ahead - ANSWER 1 thing Zendesk does to address
how customers can provide better support (3/3)
-Answer Bot
-Embeddables
, -Ticket Forms - ANSWER 3 Product(s)/features that help reduce customer
effort
-Macros
-Knowledge Capture
-Pathfinder - ANSWER 3 Products/Features that help reduce agent effort
95% - ANSWER Our average CSAT is ____.
Essential, Team, Pro, Enterprise, Elite - ANSWER Name our 5 Support plans.
Insights (daily), SLAs, Business Hours - ANSWER Features that you get with
Professional but not Team
SLA's - Service Level Agreements - ANSWER agreed upon measures of the
average response and resolution times that your support team delivers to your
customers. Providing support based on service-levels ensures that you're
delivering measured and predictable service.
Business Hours - ANSWER In the Professional and Enterprise versions of
Zendesk Support, you can set a schedule with business hours for the days of the
week and times of day that your Zendesk is available to respond to requests.
Professional accounts can set a single schedule, while Enterprise accounts can set
multiple schedules. You can use business hours in views, SLA policies, triggers,
automations, and Liquid markup
an Enterprise only feature (1/2) - ANSWER Hourly Insights
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