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Healthcare Quality Chapters 1 & 2 Exam Questions and Answers
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Healthcare Quality Chapters 1 & 2 Exam Questions and Answers
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Healthcare Quality Chapters 1 & 2 ExamQuestions and Answers
Perceived iidegree iiof iiexcellence. ii- iiAnswers ii-Quality
The iimeasurable iicapability iiof iia iiprocess, iiprocedure, iior iihealth iiservice iito iiperform iiits
iiintended iifunction iiin iithe iirequired iitime iiunder iicommonly iioccurring iiconditions. iiAn
iiimportant iiaspect iiof iiquality iiis iithis. iiThis iiends iiwhen iia iifailure iioccurs. ii- iiAnswers ii-
Reliability
A ii______ iiproduct iior iiservice iiis iione iithat iimeets iior iiexceeds iiexpectations.
iiExpectations iican iichange, iiso ii______ iimust iibe iicontinuously iiimproved. ii- iiAnswers ii-
quality
A iirelative iimeasure iithat iidescribes iia iiproduct's iior iiservice's iiworth, iiusefulness, iior
iiimportance. ii- iiAnswers ii-Value
We iiexpect iito iireceive iithis iiwhen iipurchasing iiproducts iior iiservices. ii- iiAnswers ii-value
Reliability iican iibe ii_______. iiA iireliable iiprocess iiperforms iias iiexpected iia iihigh
iiproportion iiof iithe iitime. iiAn iiunreliable iiprocess iiperforms iias iiexpected iia iilow
iiproportion iiof iithe iitime. ii- iiAnswers ii-measured
A iinecessary iiingredient iiof iiquality iiis ii_______, iiloosely iidefined iias iithe iiprobability iia
iisystem iiwill iiperform iiproperly iiover iia iidefined iitime iispan. iiIt iimay iibe iipossible iito
iiachieve iithis iiwithout iiquality ii(e.g., iiconsistently iipoor iiservice), iibut iiquality iican iinever
iibe iiachieved iiwithout ii________. ii- iiAnswers ii-reliability
______ iiand ii______ iiaffect iithe iicustomer iiexperience iiin iiall iiindustries. ii- iiAnswers ii-
Cost iiand iiquality
The iicost iiof iia iiproduct iior iiservice iiis iiindirectly iirelated iito iiits ii_____ ii______. iiA
iiquality iihealthcare iiexperience iiis iione iithat iimeets iia iipersonal iineed iior iiprovides
iisome iibenefit ii(either iireal iior iiperceived) iiand iiis iiprovided iiat iia iireasonable iicost. ii-
iiAnswers ii-perceived iiquality
The iiconsumer-supplier iirelationship iiin iihealthcare iiis iiinfluenced iiby iidifferent
ii_________. ii- iiAnswers ii-dynamics
, In iimost iihealthcare iiencounters, iithe ii______ ii_______ iior iigovernment-sponsored
iipayment iisystems ii(such iias ii_____ iiand ii______) iiare iithe iiconsumer's iiagent. iiWhen
iihealth- iicare iicosts iiare iitoo iihigh, iithey iidrive iithe iiresistance iiagainst iirising iirates. ii-
iiAnswers ii-insurance iicompanies iior iigovernment-sponsored iipayment iisystems ii(such
iias iiMedicare iiand iiMedicaid)
Degree iito iiwhich iihealth iiservices iifor iiindividuals iiand iipopulations iiincrease iithe
iilikelihood iiof iidesired iihealth iioutcomes iiand iiare iiconsistent iiwith iicurrent iiprofessional
iiknowledge. ii- iiAnswers ii-Healthcare iiquality
Individuals iiand iiorganizations iithat iipay iifor iihealthcare iiservices iieither iidirectly iior
iiindirectly. ii- iiAnswers ii-Purchasers
The iiminimal iiexpenditure iiof iidollars, iitime, iiand iiother iielements iinecessary iito iiachieve
iia iidesired iihealthcare iiresult. ii- iiAnswers ii-Cost-effectiveness
Individuals iiand iiorganizations iilicensed iior iitrained iito iigive iihealthcare. ii- iiAnswers ii-
Providers
ordering iior iiperforming iidiagnostic iior iitherapeutic iiinterventions iiprimarily iito iisafeguard
iithe iiprovider iiagainst iimalpractice iiliability ii- iiAnswers ii-Defensive iimedicine
A iiprivate, iinonprofit iiorganization iicreated iiby iithe iifederal iigovernment iito iiprovide
iiscience- iibased iiadvice iion iimatters iiof iimedicine iiand iihealth. iiCrossing iithe iiQuality
iiChasm: iiA iiNew iiHealth iimalpractice iiliability. ii- iiAnswers ii-Institute iiof iiMedicine ii(IOM)
Evaluation iiactivities iiaimed iiat iiensuring iicompliance iiwith iiminimum iiquality iistandards.
ii(this iiand iiquality iicontrol iimay iibe iiused iiinterchangeably iito iidescribe iiactions
iiperformed iiquality iiof iia iiproduct, iiservice, iior iiprocess.) ii- iiAnswers ii-Quality iiassurance
(One iiof iithe iiSix iihealthcare iiQuality iiDimensions)
Care iiintended iito iihelp iipatients iishould iinot iiharm iithem ii- iiAnswers ii-Safe
(One iiof iithe iiSix iihealthcare iiQuality iiDimensions)
Care iishould iibe iibased iion iiscientific iiknowledge iiand iiprovided iito iipatients iiwho iicould
iibenefit. iiCare iishould iinot iibe iiprovided iito iipatients iiunlikely iito iibenefit iifrom iiit. iiIn
iiother iiwords, iioveruse iiand iiunderuse iishould iibe iiavoided. ii- iiAnswers ii-Effective
Care iishould iibe iirespective iiof iiand iiresponsive iito iiindividual iipatient iipreferences,
iineeds iiand iivalues iiand iipatient iivalues iishould iiguide iion iiclinical iidecisions. ii-
iiAnswers ii-Patient iiCentered
Care iishould iibe iiprovided iiwhen iithe iipatient iineeds iiit. ii- iiAnswers ii-Timely
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