Exam (elaborations)
CINTAS EXAM QUESTIONS AND ANSWERS
- Course
- Institution
CINTAS EXAM QUESTIONS AND ANSWERS
[Show more]
Content preview
CINTAS EXAM QUESTIONS AND ANSWERSintroduction, purpose, procedure & payoff, appointment - Answers-4 steps of a phone
script
"hello, my name is caitlin with cintas..the reason for my call is we are currently servicing
jerrys auto and abc trucking in your area. I was able to help them by consolditing
vendors and reducing their overall costs. Ill be in your area on thursday does 2 pm or 3
pm work better? - Answers-phone call role play
80 calls/ 8 appointments/ 15 emails - Answers-How many dials, contacts and
appointments should you aim to have per phone block, per hour
- Answers-Rep to explain the seeding process
- Answers-Why is seeding important?
1. Build Rapport
2. Probe Cycle
3. Present
4. Cintro
5. Close
6. Handle Objections - Answers-What is each step of RBS
1. Build rapport: validate business owner/ DM process, positive/negative bias, survey of
evidence - Answers-1. Build rapport: Objectives and methods
2. Identify opportunity, P.O.N.C., Close on change, position features and program
requirements - Answers-2. Probe Cycle: Objectives and methods
3. Tell prospect how Cintas meets requirements, position advantages as program
requirements, presenting the proposal - Answers-3. Present: Objectives and methods
4. Build Credibility, Doing business with leader - Answers-4. Cintro: Objectives and
methods
5.Summarize, Gain Agreement - Answers-5. Close: Objectives and methods
6. Empathize, clarify, isolate, respond - Answers-6. Handle Objections :Objectives and
methods
1. Focus- remind prospect of BM
2. Evidence- show not consistent with BM
3. Agreement- gain agreement with customer that evident is inconsistent
4. P.O.N.C.- make them feel potential pain/ cost of not having service
5. Set requirement- establish program would be better if pain was removed
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
80796 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now