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Cintas Service Sales Rep Certification Questions With Complete Solutions
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Cintas Service Sales Rep Certification Questions With Complete Solutions
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Cintas Service Sales Rep Certification Questions WithComplete Solutions
Can you sign the PRC for a customer? Correct Answer no
Can you sign the PRC for a customer? what should you do
instead? Correct Answer Write CNA with your initials in the
signature box on the PRC
Describe the flow of a garment request to filling the order
Correct Answer requested on a GRF
attempt to pull locally from stock the next day or ordered from
DC
emblems are pulled or ordered
ID tape is applied locally or at the DC
emblems are applied locally or at the DC
garment is placed with the route prior to the next delivery date
for delivery to the customer
Describe what it means to take seconds that count with a
customer Correct Answer take every opportunity to share with
the customer those things YOU are doing to make their account
work. If you are doing your job it can seem invisible but to ward
off the customer wondering what is going on with their account-
it's important to share with them the details of your actions.
Explain how the repair bag works Correct Answer customer
will put garment in orange repair baf and identify using the
options on the front of the bag what kind of service is needed.
i.e. repair, upgrade, replacement, size change. SSR will identify
needed repair or order replacement in PRC
,Explain how the TruCount Cintas service summary report works
Correct Answer Shows the count of soiled garments picked up
last week and processed/ delivered garments this week
Explain the difference between A grade and S grade Correct
Answer A grade is a brand new garment, never used. S grade
garment is one that is used and may have slight staining
Give an example of seconds that count for proactive repair or
upgrade Correct Answer EAT process example
Give an example of seconds that count for Uniform advantage
Correct Answer EAT process example
give an example of taking seconds that count for prep and
emblem advantage Correct Answer EAT process example
Give an example of taking seconds that count for TruCount
Correct Answer EAT process example
Go through the process for checking in with customer service
Correct Answer Look at the Due today/ tomorrow/ past due list
of CRF's
Look for any new CRF's
Resolve and close CRF's due
Have paperwork stamped by CSR
how can an SSR make more money? Correct Answer selling
catalog
adding products
, renewing accounts
how can you increase your chances of customers staying with
cintas? Correct Answer the more products/ services they have,
the less likely they are to leave
How do you calculate your net promoter score? Correct Answer
+promoters less detractors divided by total number of surveys
How do you make changes to your route sequence? Correct
Answer On your PRC
How often must you complete the Smith Driver training
refresher training? Correct Answer quarterly
How soon should you renew a customer> Correct Answer 12-
18 months prior to renewal date\
Anytime Cintas is making additional investment in their account
How will your participation contribute to your success as well as
the success of Cintas? Correct Answer Participating in VPP
and Smith Driver training keeps me safe and reduces the amount
Cintas pays out in accident claims. Following the NCNS, EAT
process and securing At-risk renewals allows me to retain my
customers and earn additional income (renewal bonus, route
volume commission) Selling Catalog, Charging LR's for lost and
damaged products, and participating in all growth contests
provides maximum value to the customer while giving me the
opportunity to give myself a raise without waiting for an annual
review.
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