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Salesforce Field Service Lightning Exam Questions With Complete Solutions
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Salesforce Field Service Lightning Exam Questions With Complete Solutions
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Salesforce Field Service Lightning Exam Questions WithComplete Solutions
(True/False) A service territory hierarchy can contain up to
1,000 territories. Correct Answer False - 500 territories
(True/False) A work order hierarchy can have up to 10,000 work
orders. Correct Answer True
(True/False) A work order line item hierarchy can have up to
15,000 work item line items. Correct Answer False - 10,000
work order line items
(True/False) Enabling FSL also turns on geocoding (location
data) for supported features. Correct Answer True
(True/False) If a resource's home base hasn't been specified,
they cannot be a candidate for any service. Correct Answer
True
(True/False) If the option to track all related objects is selected
in your feed tracking settings for work orders, users are also
notified when child reports of work orders - such as service
appointments - are created or deleted. Correct Answer True
(True/False) Service appointments always have a parent record.
Correct Answer True
(True/False) Sharing must be enabled to install the managed
package guide. Correct Answer True
,(True/False) The dispatcher console, which includes the service
list, scheduling policy picker, Gantt view, and map, isn't
available in Salesforce1 for iOS. Correct Answer True
(True/False) The Linked Work Orders and Linked Work Order
Line Items related lists on articles aren't
available in Lightning Experience or the Salesforce app Correct
Answer True
(True/False) You can add standard FSL objects to your
communities. Correct Answer True, using the Salesforce Tabs
+ Visualforce.
- Only Work Orders, Work Order Line Items and Service
Appointments are available on communities built on the
Customer Service template.
(True/False) You can't create custom fields on operating hours
or time slots. Correct Answer True
(True/False) You cannot create service appointments from the
Service Appointments related list on a service resource, but you
can assign the resource to existing service appointments.
Correct Answer True - but you can assign the resource to
existing
service appointments through the Service Appointments related
list
A calendar view isn't available for individual service resources
unless... Correct Answer you're using the FSL managed
package
, Can FSL handle scheduling of 3rd party service providers?
1. No, this is not offered in FSL
2. Yes, by installing a 3rs party offering from the AppExchange
3. Yes, but with significant customization
4. Yes, Contractor Support is supported OOTB Correct Answer
4. Yes, Contractor Support is supported OOTB - Members of
your Salesforce Community can be given permission to access
your field service operation. Including contractors in your
mobile workforce has never been easier.
Can Service Resources be deleted? Correct Answer No, for
tracking purposes, they can only be deactivated
Define 'Service Appointment'
1. Service Appointments are the level of service a customer is
entitled to
2. Service Appointments refers to FSL's business rule engine
3. Service Appointments are the jobs technicians perform in the
field
4. Service Appointments is the capacity of a company to deliver
work for customers at any given time Correct Answer 3.
Service Appointments are the jobs technicians perform in the
field
Enabling FSL makes what tabs available? Correct Answer
Work Orders
Service Appointments
Service Resources
Skills
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