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SFDC Field Service Accredited Professional Cert. (Vocabulary) Field Service Accredited Professional (Vocabulary) Card Sets: Foundation; Assets; Resource Management; Optimization; Mobile; (implem. Strategy); & misc.$10.99
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SFDC Field Service Accredited Professional Cert. (Vocabulary) Field Service Accredited Professional (Vocabulary) Card Sets: Foundation; Assets; Resource Management; Optimization; Mobile; (implem. Strategy); & misc.
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Course
Field Service
Institution
Field Service
SFDC Field Service Accredited Professional Cert. (Vocabulary) Field Service Accredited Professional (Vocabulary) Card Sets: Foundation; Assets; Resource Management; Optimization; Mobile; (implem. Strategy); & misc.
SFDC Field Service Accredited Professional Cert.
(Vocabulary) Field Service Accredited Professional
(Vocabulary) Card Sets: Foundation; Assets; Resource
Management; Optimization; Mobile; (implem. Strategy); &
misc.
*Give examples of Relevance Group use to apply Assignment
and Duration Count Rules to groups of STM's Correct Answer
Apply certain rules to a subset of Resources, for example:
● Inspectors can perform up to five assignments per day
● Maintenance techs can perform up to ten assignments per day
● Limit named contractors to six hours of work a day (don't
enforce a duration limit for internal employees)
(Relevance Groups are supported for Service Territory Members
only, not for Service Appointments. To restrict a Count Rule to
a Service Appointment, use the Custom Value count type
instead.)
*Licensing including Contractors Correct Answer xx
Contractor (per contractor tech) and Contractor seats (per tech)
*Overlapping Shift scenarios Correct Answer xx
*To apply Shifts to scheduling, what must be confirmed?
Correct Answer Shift Status must be confirmed
*What are Customized User Settings per dispatcher Correct
Answer 1. The selected filter for the Service Appointment list
2. The Match Gantt Dates checkbox
3. Gantt lock
*What are some considerations for Vehicle Capacity Count
Rule? Correct Answer ● Vehicle Capacity Count assumes
same capacity for all days.
○ In other words; a Service Resource can only have one
capacity limit defined for the horizon of a Scheduling action or
Optimization request.
● Vehicle Capacity Count does not consider replenishments
throughout the day.
● Up to 4 Custom Value Count Rules in a Scheduling Policy
*What are some example Scheduling Count Rule use cases (Res.
Mgmt.) Correct Answer > Max number of jobs
> Max scheduled hours
> Max Vehicle Capacity
*What do Designated Shifts require? Correct Answer
Recordset Filter Criteria
How would you facilitate a successful consulting engagement?
(Implem. Strategy & Design) Correct Answer 1. Plan
2. Gather requirements
3. Design
4. Build
5. Test
6. Document
, Scheduling Resources (Res. Mgmt.) {Answer needs work}
Correct Answer Check: (from the GANTT; the Map, SA's)
What are Actual Time Fields? (Mobile) Correct Answer When
a mobile worker completes an appointment, they should fill out
the Actual Times section to indicate when the appointment
started and ended
What are App Configurations? (Mobile) Correct Answer
Customize the Field Service Mobile Settings configurations to
suit users' needs. Example: Geo-location accuracy
What are App Customizations? (Mobile) Correct Answer
Admins can customize the Field Service mobile app's screens,
actions, and branding settings, and create unique mobile
experiences for different user profiles.
What are App Extensions? (Mobile) Correct Answer Create
app extensions to let users pass data from the Field Service app
to another app.
What are Crews? (Res. Mgmt.) Correct Answer A service crew
is a group of service resources whose combined skills and
experience make them a good fit to work together on
appointments. Be sure to Customize page layouts to support
crew features.
What Are Gantt Custom Actions (Foundation) Correct Answer
Actions, (APEX classes or VF Pages) that can be applied to a
variety of Gantt functions. Examples -
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