Exam (elaborations)
Salesforce Field Service Lightning Exam Questions With Complete Solution1.
- Course
- Institution
Salesforce Field Service Lightning Exam Questions With Complete Solution1.
[Show more]
Content preview
Salesforce Field Service Lightning Exam Questions WithComplete Solutions
Add Required Skills to Work Orders or Work Types
How can skills be used in matching rules? Correct Answer If
you're using the Field Service Lightning managed package, you
can use matching
rules to ensure that appointments are only assigned to service
resources who possess the required skills listed on the parent
work order.
Add Required Skills to Work Orders or Work Types
How do Work Types affect Work Orders? Correct Answer
When you create a work order from a work type, it inherits the
work type's required skills,
but you can then add or remove required skills on the work
order.
• Changing the required skills on a work type doesn't affect the
required skills on work
orders that were created from that work type.
• If you add a work type to an existing work order, the work
order only inherits the work type's required skills if the work
order didn't yet have required skills. The same is true for work
order line items.
• Work order line items don't inherit their parent work order's
required skills.
Adding Locations to Service Territories Correct Answer You
can associate location records with service territories from the
Service Territory Locations related list on the service territory.
Add site, plant, and warehouse locations to the service territory
,in which they're located. Add mobile locations, like vans, to the
service territories where they can be used for field service work.
Are Skills Requirements a Rule or a Suggestion? Correct
Answer Skills Requirements are a suggestion.
The Field Service Lighting managed package does allow you to
use matching rules.
Assigning Operating Hours to Accounts Correct Answer If the
Field Service Lightning managed package is installed in your
org, the default operating hours used when booking an
appointment for an account are set elsewhere. From the Field
Service Settings managed package tab, click Global Actions,
then select Appointment Booking and update the operating
hours.
Assigning Service Territories to Service Resources
Primary Territory Correct Answer The primary territory is
typically the territory where the resource works most often—for
instance, near their home base. Resources can have only one
primary territory.
Assigning Service Territories to Service Resources
Relocation Territory Correct Answer Relocation territories
represent temporary moves. If you're using the Field Service
Lightning managed package with the scheduling optimizer,
resources with relocation territories are always assigned to
services within their relocation territories during the specified
relocation dates. If they don't have a relocation territory, the
primary territories are favored over the secondary
, Assigning Service Territories to Service Resources
SecondaryTerritory Correct Answer Secondary territories are
territories where the resource can be assigned to appointments if
needed. A resource can have more than one secondary territory.
Associating Service Appointments with Other Records Correct
Answer Service appointments always have a parent record,
which can be a work order, work order line item, opportunity,
account, or asset. The type of parent record tells you about the
nature of the service appointment:
Service appointments on work orders and work order line items
offer a more detailed view of the work being performed. While
work orders and work order line items let you enter general
information about a task, service appointments are where you
add the details about scheduling and ownership. If you select
Auto-Create Service Appointment on a work type, a child
service appointment is added to all work orders or work order
line items created from the work type.
Service appointments on assets represent work being performed
on the asset.
Service appointments on accounts represent work being
performed for the account.
Service appointments on opportunities represent work that is
related to the opportunity.
Calculating Address Geolocation in Field Service Lightning
Correct Answer When you add a street address to certain types
of field service records, Salesforce calculates the address's
latitude, longitude, and location accuracy. You can reference
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Classroom. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $12.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
82956 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now