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Salesforce Certification Exam Questions With Complete Solutions
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Salesforce Certification Exam Questions With Complete Solutions
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Salesforce Certification Exam Questions With CompleteSolutions
Are you allowed to Mix and Match licenses? Correct Answer
Yes, you can mix and match only licenses of the same edition
within a single org for Sales Cloud, Service Cloud, and
Force.com editions.
It is often possible to purchase specific features of other
editions, rather than upgrading outright. While you can easily
upgrade editions (e.g. Professional to Enterprise), downgrading
editions is not possible.
Describe a case when you would use a custom button or link.
Correct Answer Custom buttons and links allow you to create
links to other sites and applications like creating a custom link to
your billing system that passes the Salesforce account name or
account id.
Describe how Organization-Wide Defaults (OWDs) influence
security. Correct Answer Organization-wide default settings
determine the default record-level permissions granted to all
users for all records within each object.
For instance, setting the Account object to "Public Read/Write"
will ensure that all users have "Read/Write" record-level
permissions to all account records.
The most commonly used settings are:
1. Controlled by Parent
2. Private
,3. Public Read Only
4. Public Read/Write
5. Public Read/Write/Transfer
6. Public Full Access
Describe how to monitor API usage within Salesforce. Correct
Answer Navigate to the company information page within
Salesforce (Setup --> Company Profile --> Company
Information). API usage is limited with a 24-hour period. The
limit depends on which edition of Salesforce you are using and
how many user licenses you have.
Describe the capabilities of Single Sign-On (SSO). Correct
Answer Single Sign-On provides let your users log in to your
Salesforce organization using their login credentials from an
external service provider.
For example, a user may authenticate to their network through
Active Directory (Microsoft Windows) and thereby be granted
access to Salesforce.com without providing a username and
password.
Describe the record type selection process. Correct Answer
When a user creates a new record, one of the following occurs:
If the user is assigned one record type, then that record type is
automatically selected.
If the user is assigned more than one record type and default
record type selection is not enabled, then the user is prompted
for record type selection.
,If the user is assigned more than one record type and default
record type select is enabled, then the user's default record type
is selected.
Describe the term API, and how API usage differs from using
the standard user interface. Correct Answer The Salesforce API
(application programming interface) allows programs external to
Salesforce to interact with Salesforce data. Common examples
of API usage include the Data Loader, and integrations. API
usage is limited, while standard website usage is not.
Field-Level Security Correct Answer Field-level permissions
determines which fields a user can view and edit on records of
an object. There are two Field-level permission settings:
Visible
Read-Only
A user must be able to view the record in order to view any
fields on the record. Likewise, if a user cannot edit a record,
they will not be able to edit any fields.
Folder-Level Security Correct Answer Folders determines
access to a variety of information and data including: reports,
dashboards, email templates, documents, and more.
How are record types assigned? Correct Answer Record types
are assigned on the user's profile, or via permission set.
, Note: the ability to assign record types via permission set was
added after this video was created.
How do you configure which languages can be selected when
adding or modifying users. Correct Answer The language
settings page (Setup --> Company Profile --> Language
Settings) determines which languages can be selected. Note that
languages cannot be disabled if currently in use by a user.
How do you create a many to many relationship in Salesforce?
Correct Answer Creating a many to many relationship requires
creating a junction object, and forming two one to many
relationships from the junction object to each target object of the
many to many relationship.
How do you deploy Chatter via profiles and permission sets
(rather than org-wide)? Correct Answer Chatter can be
deployed to specific users via profiles or permission sets. To
deploy Chatter in this fashion, you must raise a case with
Salesforce.com.
How do you determine if a standard or custom fiscal year is
appropriate? Correct Answer It ultimately depends on your
businesses financial model.
Standard fiscal years have 4 quarters, 3 months per quarter; the
administrator can configure the start or end month of a standard
fiscal year.
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