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APCO Midterm Review Exam Questions and Answers
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APCO Midterm Review Exam Questions and Answers
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APCO Midterm Review Exam Questionsand Answers
The iiemergency iicommunicator iishould iialways iiverify iithe: ii- iiAnswers ii-Incident
iilocation
Most iiemergency iiservice iiagencies iihave iia iistandard iigreeting iifor iianswering iithe
iitelephone ii- iiAnswers ii-True
If iithe iiemergency iicommunicator iican iionly iiget iione iipiece iiof iiinformation iifrom iia
iicaller, iiit iishould iibe: ii- iiAnswers ii-Where
Persistent iirepetition iirequires iithat iithe iirequest iifor iiinformation iibe iirepeated iieach
iitime iiin iithe iisame iiway ii- iiAnswers ii-True
An iiaccurate iidescription iiof iiweapons iiis iicritical iiinformation iifor iiresponse iiunits ii-
iiAnswers ii-True
Emergency iicalls iionly iicome iiin iion iiemergency iilines ii- iiAnswers ii-False
List iiand iidescribe iithe iiinformational iiresources iiavailable iiin iia iiPSAP. ii- iiAnswers ii--
The iitelephone iibook. iiThere iiis iia iilot iiof iiinformation iiavailable iithat iimay iibe
iioverlooked iiin iia iiphone iibook, iilike iisomething iias iilittle iias iian iiarea iicode,
iineighbourhood iilistings, iicampus iimaps, iietc.
-Cross iireference iior iicity iidirectory. iiA iitelecommunicator iican iimatch iia iiname iito iia
iiphone iinumber iiand iiaddress, iior iivice iiversa. iiIt iialso iimay iishow iicross iistreets iiin
iiconnection iito iibuilding iiand iihouse iinumbers.
-Maps. iiThey iiare iia iigreat iiand iiclear iitool. iiSome iijurisdictions iihave iimore iidetailed
iimaps iiversus iicommercial iimaps iimay iiinclude iifootprints iiand iiaddresses iiand iiin iirural
iilocations, iiprivate iiroads iiand iidirt iipaths.
-Internet iiand iisearch iiengines. iiThe iiInternet iiis iivast iiand iicontains iia iilot iiof
iiinformation, iias iiwell iias iikey iiwords iican iibe iiused iiand iihigh iilighted iiwhen iisearching
iiinformation.
-Other iiresources. iiThey iican iiinclude iiroute iibooks, iistreet iimaintenance
iiguide,warrants, iiCAMEO iisoftware, iiweather iiservices iiand iilanguage iilines.
Summarize iithe iisuggestions iifor iihandling iichild iicallers. ii- iiAnswers ii-When iihandling
iichild iicallers, iithe iiCommunicator iishould iiget iithe iiname iiand iiage iiof iithe iichild iias
iiearly iiin iithe iiconversation iias iipossible.
They iishould iialso iipersonalize iithe iicall iiby iitelling iithe iichild iitheir iiname iias iiwell.
, They iishould iiget iidown iito iitheir iilevel iiasking iiquestions iione iiat iia iitime, iirepeating iiand
iirephrasing iiwhen iinecessary iiand iiat iithe iisame iitime, iinot iidiscount iithe iichild's
iiintelligence iibased iion iitheir iiage.
When iigiving iiinstructions, iithe iiCommunicator iishould iibreak iiit iidown iiinto iisimple iisteps
iiand iigive iithe iichild iione iistep iiat iia iitime iito iicomplete iibefore iiproviding iithe iinext iistep.
The iiCommunicator iishould iireassure iithe iichild iiby iitelling iithem iithey iiare iidoing iia
iigood iijob iiand iiletting iithem iiknow iithat iithey iidid iithe iiright iithing iiin iicalling ii9-1-1 iiand
iireminding iithe iichild iithat iithey iiwill iistay iion iithe iiphone iiwith iithem iiuntil iihelp iiarrives.
Communicators iishould iinot iijudge iithe iiseverity iiof iithe iicall iiby iithe iilevel iiof iiemotion
iiexpressed iiby iithe iichild. iiThey iishould iialways iiask iiif iithere iiare iiany iiadults iipresent.
Other iisuggestions iiinclude;
Listening iifor iibackground iinoise iiand iitry iito iiget iiclarification iifrom iithe iichild
Obtaining iian iiaddress
Avoid iibig iiwords iiand iidispatcher iilingo
Remain iipatient
Find iicommon iiground
Acknowledge iithe iichild's iifear
Accurately iirelay iithe iibehaviour iibeing iidescribed iiand iiany iibackground iinoise iiwithout
iimaking iiassumptions
Don't iiadmonish iithe iichild iifor iicalling ii9-1-1
Define ii"pertinent iiinformation" ii- iiAnswers ii-The iiinformation iineeded iito iiget iiresponse
iiunits iito iithe iiincident iilocation
The iiinformation iineeded iito iiprepare iithe iiresponse iiunits iito iideal iiwith iiwhat iimay
iiconfront iithem iiwhen iithey iiget iithere
Explain iithe iidispatch iiprocedures iithat iiare iispecific iito iithe iifire iiservice iiand iiEMS. ii-
iiAnswers ii-The iigeneral iiaspects iistay iiconsistent: iionce iia iicall iireporting iia iifire iior
iimedical iiemergency iiis iireported, iithe iicommunicator iimust iialert iithe iistation iiwith iithe
iiminimal iiinformation iithey iiknow ii(location iiand iiincident iitype/chief iicomplaint) iiand
iithen iithey iifollow iiup iithe iisupplemental iiinformation iionce iiits iigathered.
The iiprocess iiis iimulti-step iilike iithe iifollowing:
Notification: iiAlarm iitones iiare iiused iito iispecify iiwhat iikind iiof iicall iiis iibeing iidispatched.
iiThey iimay iibe iibroadcast iiover iithe iiradio, iisounded iiover iia iistation's iipublic iiaddress
iisystem iior iiboth. iiCAD iisystems iimay iialso iisend iithe iicall iito iia iiprinter iiat iithe iistation,
iiso iithat iiresponse iiunits iimay iihave iia iiprinted iicopy iito iitake iiwith iithem.
iiCommunicators iican iiinitial iidispatch iialarms iiby iipagers, iiradios, iioutdoor iisirens iior iia
iicombination.
Preliminary iiDispatch: iiPreliminary iidispatch iiinformation iiis iion iilocation, iitype iiof
iiincident iiand iiany iiimportant iiinformation iireceived. iiInclude iilocation iiidentifiers iisuch
iias iinames iiof iisubdivisions, iiapartment iicomplex iior iibusiness iinames. iiKeep
iiinformation iibrief.
Supplemental iiInformation: iiThis iiis iigiving iimore iidetailed iiinformation iito iithe iiresponse
iiunit iionce iiacknowledgment iiis iireceived iifrom iitheir iiend. iiThis iicould iiinclude iiany
iiknown iior iisuspected iihazards, iipotential iilife iithreats iito iicitizens, iicurrent iimedical
iistatus iiof iipatients iiand iiany iiexposure iiproblems.
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