Exam (elaborations)
Apco Public Safety Telecommunicator 1 Exam Questions and Answers
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Apco Public Safety Telecommunicator 1 Exam Questions and Answers
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Apco Public Safety Telecommunicator 1Exam Questions and Answers
True/False:
The iiterm ii"PSAP" iistands iifor ii"Public iiSafety iiAccess iiPoint". ii- iiAnswers ii-False
True/False:
Professionalism iiis iidefined iiby iiwho iiyou iiare, iiwhat iiyou iido, iiand iihow iiothers iiperceive
iiyou. ii- iiAnswers ii-True
True/False:
Ethics iiinvolves iian iiindividual's iipersonal, iiprofessional, iiand iiorganizational iirules iiof
iiconduct. ii- iiAnswers ii-True
True/False:
The iithree iiprimary iidisciplines iiof iipublic iisafety iicommunications iiare iilaw iienforcement
iicommunications, iifire iiservice iicommunications, iiand iiemergency iimanagement
iicommunications. ii- iiAnswers ii-False
True/False:
The iiterm ii"vital iiservices" iidefines iithe iiprimary iifunctions iior iitasks iiof iipublic iisafety
iicommunications iisystems. ii- iiAnswers ii-True
True/False:
Quality iiAssurance iiprograms iiin iithe iiPSAP iiinclude iiactions iitaken iito iiensure iithat
iistandards iiand iiprocedures iiare iimet iiand iifollowed. ii- iiAnswers ii-True
True/False:
A iipolicy iiis iia iiguide iito iiaction, iiand iia iiprocedure iiis iia iiguide iito iithinking. ii- iiAnswers ii-
False
True/False:
, Because iithe iitelecommunicator iicannot iisee iicallers iion iithe iiphone, iinonverbal
iicommunication iiplays iino iipart iiin iihandling iipublic iisafety iicalls iifor iiservice. ii- iiAnswers
ii-False
True/False:
A iiquestion iithat iicannot iibe iianswered ii"yes" iior ii"no" iiis iireferred iito iias iian iiopen-ended
iiquestion. ii- iiAnswers ii-True
True/False:
When iicalled iiupon iito iitestify iiin iia iilegal iicase, iikeep iianswers iisimple, iiand iiif iiat
iipossible iianswer iiyes iior iino. ii- iiAnswers ii-True
True/False:
Repeating iiin iia iishort iideclarative iistatement iithe iiemotions iior iifeelings iithe iispeaker iiis
iicommunicating iiis iiapplying iithe iiactive iilistening iitechnique iiof iiparaphrasing. ii-
iiAnswers ii-False
True/False:
An iiobservation iiis iibased iion iiassumptions iiand iian iiinference iiis iibased iion iifacts. ii-
iiAnswers ii-False
True/False:
As iipart iiof iicustomer iiservice, iicallers iiexpect iito iitalk iito iia iiprofessional, iibe iitreated
iiwith iicourtesy, iiand iispeak iito iia iiperson iiwho iican iisolve iitheir iiproblem. ii- iiAnswers ii-
True
True/False:
Giving iilegal iiadvice iiand/or iipersonal iiopinions iito iicallers iiis iiall iipart iiof iia
iitelecommunicator's iijob. ii- iiAnswers ii-False
True/False:
Emergency iicalls iican iionly iicome iiin iion iiemergency iilines. ii- iiAnswers ii-False
True/False:
Relying iion iimemory iiduring iiinformation iigathering iiis iia iigood iiway iito iiget iiall iithe
iidetails. ii- iiAnswers ii-False
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