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APCO Telecommunicator Test 100% Solved
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APCO Telecommunicator Test
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APCO Telecommunicator TestThe iiterm iiPSAP iistands iifor iiPublic iiSafety iiAccess iiPoint ii- iiAnswers ii-False, iiPublic
iiSafety iiAnswering iiPoint
Professionalism iiis iidefined iiby iiwho iiyou iiare, iiwhat iiyou iido, iiand iihow iiothers iiperceive
iiyou ii- iiAnswers ii-True
Ethics iiinvolves iian iiindividuals iipersonal, iiprofessional, iiand iiorganizational iirules iiof
iiconduct ii- iiAnswers ii-True
The iithree iiprimary iifields iiof iipublic iisafety iicommunications iiare iilaw iienforcement, iifire
iiservice, iiand iiemergency iimanagement ii- iiAnswers ii-False, iiThey iiare iiLaw
iiEnforcement, iiFire iiServices, iiand iiEMS ii(Emergency iiMedical iiServices)
The iiterm iivital iiservices iidefines iithe iiprimary iifunctions iior iitasks iiof iipublic iisafety
iicommunications iisystems ii- iiAnswers ii-True
Telephone iibooks, iimaps, iiand iicross iireference iidirectories iiare iiexamples iiof iiPSAP
iiinformational iiresources ii- iiAnswers ii-True
A iipolicy iiis iia iiguide iito iiaction iiand iia iiprocedure iiis iia iiguide iito iithinking ii- iiAnswers ii-
False, iiA iipolicy iiis iia iiguide iito iithinking iiand iia iiprocedure iiis iia iiguide iito iiaction
All iinon iiverbal iicommunication iirequires iiface iito iiface iicommunication ii- iiAnswers ii-
False
A iiquestion iithat iican't iibe iianswered iiyes iior iino iiis iian iiopen iiended iiquestion ii-
iiAnswers ii-True
Restating iia iispeakers iimain iipoints iiin iiyour iiown iiwords iiis iiapplying iithe iiactive
iilistening iitechnique ii- iiAnswers ii-False
Repeating iiin iia iishort iideclarative iistatement iithe iiemotions iior iifeelings iithe iispeaker iiis
iicommunicating iiis iiapplying iithe iiactive iilistening iitechnique iiof iiparaphrasing ii-
iiAnswers ii-False
An iiobservation iiis iibased iion iiassumptions iiand iian iiinference iiis iibased iion iifacts. ii-
iiAnswers ii-False, iiAn iiobservation iiis iibased iion iifacts iiand iian iiinference iiis iibased iion
iiassumptions
, Good iicustomer iiservice iimeans iitreating iicallers iiwith iidilligence, iiconsideration, iiand
iirespect ii- iiAnswers ii-True
Emergency iicalls iionly iicome iiin iion iiemergency iilines ii- iiAnswers ii-False
Giving iilegal iiadvice iiand/or iipersonal iiopinions iiis iipart iiof iia iitelecommunicators iijob ii-
iiAnswers ii-False
It's iiokay iifor iia iitelecommunicator iito iirely iion iimemory iiduring iiinfo iigathering ii-
iiAnswers ii-False
An iiaccurate iidescription iiof iiweapons iiis iicritical iiinfo iifor iiresponse iiunits ii- iiAnswers ii-
True
The iiALI iiis iithe iicalling iiparty's iitelephone iinumber iiand iithe iiANI iiis iithe iicalling iiparty's
iiaddress iiand iidispatch iiinfo. ii- iiAnswers ii-False, iiALI iiis iilocation iiand iiANI iiis iinumber
E911 iisystems iienhance iibasic ii911 iisystems iiby iiautomatically iiproviding iithe iicallers
iitelephone iinumber iiand iiphysical iiaddress ii- iiAnswers ii-True
Cordless iitelephones iiare iiconsidered iipart iiof iithe iiwireless iitelephone iisystems ii-
iiAnswers ii-False
911 iicalls iiare iiselectively iirouted iito iithe iicorrect iiPSAP iibased iion iithe iiMSAG ii-
iiAnswers ii-True
The iifour iibasic iioperational iimethods iifor iicall iirouting iiare iidirect iidispatch, iicall
iitransfer, iicall iirelay, iiand iicall iireferral ii- iiAnswers ii-True
PBX iipinpoints iithe iiexact iilocation iiof iithe iicaller. ii- iiAnswers ii-False, iiusually iiused iiin
iilarge iibuilding iiand iigives iia iivague iilocation
Wireless iiE911 iiphase iione iiprovides iithe iiestimated iilocation iilatitude iiand iilongitude iiof
iithe iicalling iiphone ii- iiAnswers ii-False
Hand iiset iibased iiwireless iilocation iitechnology iiprovides iia iilocation iion iiGPS iisatellites
ii- iiAnswers ii-True
Emergency iiVoIP iicalls iimay iicome iiin iiover iiadministrative iilines ii- iiAnswers ii-True
A iisilent iiopen iiline iicall iimust iibe iiconsidered iia iipotential iiTTY iicall iiuntil iiproven
iiotherwise ii- iiAnswers ii-True
Conference-in iiallows iia iitelecommunicator iito iicommunicate iidirectly iiwith iithe
iitelematics iisubscriber iireporting iithe iiemergency ii- iiAnswers ii-True
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