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APCO TEST QUESTIONS AND ANSWERS
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APCO TEST QUESTIONS AND ANSWERS
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APCO TEST QUESTIONS ANDANSWERS
List iithe iicombined iiverbal iiand iinonverbal iielements iithat iicommunicate iito iithe
iitelecommunicator iithe iisituation iibeing iireported ii- iiAnswers ii-Comfortable iitone
Encourages iiconversation
Demonstrates iiinterest
Signals iiunderstanding
Message iiformat
List iiand iidescribe iithe iisix iicomponents iiof iithe iicommunications iicycle ii- iiAnswers ii-The
iisender: iithe iiperson iiwho iiinitiates iithe iiconversation
Receiver: iiThe iitarget iiof iithe iiconversation. iiCan iibe iia iiperson iior iigroup.
Message: iiTHe iiidea/purpose iiof iithe iiconversation
Medium: iiThe iiform iiin iiwhich iithe iimessage iiis iitransferred iibetween iithe iisender iiand
iireceiver.
Context: iiThe iisituation iiin iiwhich iithe iiexchange iitakes iiplace, iithis iiincludes iithe
iirelationship iibetween iithe iisender iiand iireceiver.
Feedback: iiThe iiresponse iifrom iithe iireceiver iito iithe iisender iias iiperceived iiby iithe
iireceiver
Define iiactive iilistening ii- iiAnswers ii-Showing iiinterest iiand iiunderstanding iiin iithe
iiconversation iithrough iia iimeans iiof iiphysical iiand iiverbal iicues
Define iiopen-ended iiquestions iiand iigive iian iiexample ii- iiAnswers ii-Questions iithat
iirequire iia iiresponse iibeyond iia ii"yes" iior ii"no" iiforcing iithe iireceiver iito iiprovide iimore
iiinformation. iiEx: ii"How iidid iithis iihappen?"
Define ii"in iiprogress" iicalls. ii- iiAnswers ii-Those iiwith iian iiimminent iithreat iito iilife iior
iiproperty iiand iirequire iian iiimmediate iidispatch
Define ii"just iioccurred" iicalls. ii- iiAnswers ii-There iiis iino iiimmediate iithreat iito iilife iior
iiproperty
Define ii"delayed" iicalls. ii- iiAnswers ii-When iithe iitime iiof iioccurrence iiis iiunknown iiand
iithe iiincident iirequires iia iireport iior iiinvestigation
Define ii"abduction/kidnapping" ii- iiAnswers ii-The iiforcible iitaking iiof iia iiperson iior
iipersons iiagainst iitheir iiwill, iisometimes iiwith iithe iigoal iiof iidemanding iia iiransom iior
iiother iitype iiof iicompensation iifor iitheir iireturn.
Explain iiwhat iithe iiword iitelematics iirefers iito ii- iiAnswers ii-The iitechnology iiand iiindustry
iiinvolved iiin iidelivering iilocation iibased iiservices iito iiconsumer iidriven iivehicles.
,Explain iithe iiAMBER iiAlert iisystem iiand iihow iiit iiworks. ii- iiAnswers ii-A iinationwide
iisystem iithat iiis iiorganized iiunder iistate iior iiregional iiplans iifor iithe iipurpose iiof iiassisting
iiin iithe iirecovery iiof iiabducted iior iiendangered iichildren. iiIt iiuses iithe iiEmergency iiAlert
iiSystem ii(EAS) iito iibroadcast iia iidescription iiof iithe iimissing iichild iiand iithe iisuspected
iiabductor iithroughout iithe iiaffected iicommunity iiand iineighbouring iiareas.
Define iiparaphrasing iiand iigive iian iiexample. ii- iiAnswers ii-A iishort iirestatement iiof iia
iiprevious iistatement iishowing iiunderstanding. iiEx: iiSender: ii"He iihas iia iigun!" iiReceiver:
ii"So iiyou iisay iihe iihas iia iigun?"
Define iireflecting iifeelings iiand iigive iian iiexample. ii- iiAnswers ii-A iishort iistatement
iirestating iithe iifeelings iior iiemotions iiof iithe iisender. iiEx: ii"I iiunderstand iithat iiyou're
iifeeling iiscared"
List iithe iicommon iitraps iithat iimay iiprevent iior iidiscourage iiactive iilistening. ii- iiAnswers ii-
Conversation iioverload
Personal iipreoccupation
Rate iiof iithought
Noise
Assumptions
Explain iiwhy iiit iiis iiimportant iithat iitelecommunicators iiuse iiclear iispeech iiand iiproper
iidiction. ii- iiAnswers ii-It iiallows iifor iia iibetter iiunderstanding iiof iithe iisituation iifor iiboth
iithe iireceiver iiand iithe iisender.
Explain iithe iidifference iibetween iian iiobservation iiand iian iiinference. ii- iiAnswers ii-An
iiobservation iiis iithe iiact iiof iirecording iitrue iifacts iiand iievents iiwhilst iian iiinference iiis iithe
iicoming iito iia iiconclusion iibased iion iisomething iiknown iior iiassumed.
Describe iihow iia iitelecommunicator iican iiprovide iigood iicustomer iiservice. ii- iiAnswers ii-
Focussing iion iithe iicaller, iireceiving iithe iicall, iibeing iiapproachable, iiexpressing
iiempathy, iibeing iiresponsive, iibeing iifriendly, iiflexible, iireliable, iiand iifast.
List iithe iitechnologies iitelematics iiintegrates ii- iiAnswers ii-Emergency iikey iipress ii,
iiautomatic iicrash iinotification iicalls iiand iivehicle iilocation iiassistance.
Describe iithe iiimportant iidispatch iifactors iifor iimotor iivehicle iiaccidents/wrecks ii-
iiAnswers ii-Apparent iiinjuries, iithe iipresence iiof iiflames, iismoke iivisible iior iifuel iispill,
iiand iiif iianyone iiis iitrapped iior iipinned iiinside iithe iivehicle.
Define ii"hit iiand iirun" ii- iiAnswers ii-Motor iivehicle iiaccidents iiwhere iiat iileast iione iiparty
iihas iileft iithe iiscene
, Describe iithe iidifference iibetween iian iiassault iiand iia iibattery ii- iiAnswers ii-An iiassault
iitypically iidoes iinot iiinvolve iiany iiphysical iicontact, iiwhile iibattery iiinfers iisome iitype iiof
iiphysical iicontact iihas iioccurred
State iihow iithe iitelecommunicator iishould iirecord iithe iiwording iiof iia iibomb iithreat ii-
iiAnswers ii-Record iithe iiEXACT iiwording iiof iithe iithreat
Explain iithe iidifference iibetween iia iiburglary iiand iia iirobbery ii- iiAnswers ii-Burglary iiis
iithe iientry iiinto iia iibuilding iiand iithe iicommission iiof iia iicrime iiinside, iirobbery iiis iithe
iitaking iiof iiproperty iiwith iiforce iior iithreat iiof iiforce
State iiwhat iithe iitelecommunicator iishould iinever iiassume iion iia iideceased iiperson iicall.
ii- iiAnswers ii-Do iinot iiassume iithe iiperson iiis iideceased. iiIn iithe iiabsence iiof iivery iistrong
iievidence iithat iithe iiperson iiis iideceased, iian iiEMS iiresponse iishould iibe iiinitiated.
State iiwhat iicall iitype iihas iithe iihighest iipotential iifor iiassaults iiagainst iiresponse iiunits.
ii- iiAnswers ii-Family iidisturbances
Define ii"larceny". ii- iiAnswers ii-The iiunauthorized iiremoval iior iiconcealment iiof iiproperty.
List iiwhat iithe iitelecommunicator iishould iitry iito iidetermine iiwhen iihandling iia iimissing
iiperson iireport. ii- iiAnswers ii-Age, iimental iiand iiphysical iicondition, iithe iisubject's
iibehavior iisurrounding iithe iidisappearance, iiany iiuse iiof iidrugs, iiand iiwhether iithe
iisubject iitook iisuch iithings iias iiextra iiclothing, iiluggage, iimoney, iior iiother iipersonal
iiitems.
Define ii"vandalism". ii- iiAnswers ii-The iiact iiof iidestroying iior iidamaging iipublic iior iiprivate
iiproperty iimaliciously.
Describe iithe iikind iiof iiinformation iisent iiby iialarm iimonitoring iicompanies iito iiPSAPs. ii-
iiAnswers ii-Alarm iicompany's iievent iinumber
Address iiof iithe iialarm iisubscriber
Type iiof iialarm, iiincluding iithe iitriggering iimethod ii(motion iidetector, iiglass iibreakage,
iietc.)
Specific iilocation iiof iithe iitriggering iidevice
Detailed iiinformation iiabout iithe iipremises, iiincluding iicommercial iiversus iiresidential
Detailed iidirections
Any iihazardous iimaterials iistored iiat iithe iifacility iior iiother iihazards iithe iiresponders
iishould iiknow iiabout
Describe iithe iitwo iiprimary iiconsiderations iion iibrush iifire iicalls. ii- iiAnswers ii-Access iito
iithe iiarea iiand iiavailability iiof iiwater iito iicombat iithe iiblaze
Potential iiexposure iiproblems ii(anything iiclose iito iithe iiproximity iito iithe iifire iithat iimay
iibecome iiinvolved iior iiwhich, iiif iiinvolved, iimay iiescalate iithe iidanger iigreatly)
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