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APCO test with correct answers
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APCO test with correct answers
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APCO test with correct answersRapid iiSOS ii- iiAnswers ii-Another iitype iiof iitraining iidevice, iiuses iiapps iion iithe iiphone
iithat iihave iitracking iimethods, ii(instagram, iisnapchat, iimaps) iiand iiuses iithat iito iitrack
iithe iiphone.
PSAP ii- iiAnswers ii-Public iiSafety iiAnswering iiPoint
Professionalism ii- iiAnswers ii-Honesty, iiintegrity, iihumility, iiaccountability; iidesire iito
iilearn iiand iiperfect iithe iijob's iiskills. iiDefined iiby iiwho iiyou iiare, iiand iiwhat iiyou iido iiand
iihow iiothers iiperceive iiyou.
Successful iiPublic iiSafety iitelecommunicators...... ii- iiAnswers ii-embody iithe iiessence iiof
iiprofessionalism iiand iiwhat iiit iimeans.
Ethics ii- iiAnswers ii-involving iian iiindividuals iipersonal iiprofessional iiand iiorganizational
iirules iiof iiconduct.
PSAP's iichain iiof iicommand ii- iiAnswers ii-defining iithe iirelationships iibetween iifrontline
iitelecommunicators, iisupervisors, iiand iimanagers.
3 iiPrimary iidisciplines ii- iiAnswers ii-1. iiLaw iienforcement iicommunications
2. iiFire iiService iicommunications
3. iiEmergency iiMedical iiService iicommunications
4 iiPrimary iifunction/tasks ii- iiAnswers ii-*Referred iito iivital iiservices*
1. iiFacilitate iicommunication iiwith iithe iipublic
2. iiBetween iimembers iiof iithe iisame iiagency
3. iiBetween iipublic iisafety iiagencies
4. iiBetween iipublic iisafety iiagencies iiand iisupport iiservice iientities
Mutual iiAid ii- iiAnswers ii-Process iiof iisupplying iisupplemental iipersonnel iiequipment iior
iiother iiresources iito iian iiincident iito iiassist iiagencies iithat iimay iibe iiin iidanger iior
iibecoming iioverwhelmed iiin iitheir iiresponse. ii
ex: iiFirefighters iiin iidifferent iidistinctions iihelping iiothers
A iipolicy....... ii- iiAnswers ii-A iiguide iito iithinking
A iiprocedure....... ii- iiAnswers ii-A iiguide iito iiaction
, Public iisafety iicalls iifor iiservice iican iibe iiconveyed iithrough....... ii- iiAnswers ii-non iiverbal
iicommunication
- iiWords, iitone iiof iivoice, iiinflection, iiand iibackground iinoise.
- iiAll iicombine iito iicommunicate iithe iisituation iito iithe iitelecommunicator.
6 iicomponents iiof iithe iicommunication iicycle iiare....... ii- iiAnswers ii-1. iiSender
2. iiReceiver
3. iiMessage
4. iiMedium
5. iiContext
6. iiFeedback
Active iilistening ii- iiAnswers ii-Demonstrating iian iiinterest iiand iiunderstanding, iiwhat iiis
iibeing iisaid.
- iiStaying iifocused iiand iiasking iiquestions
Listening iifor iithe iimain iipoint; iialso iirationals iibehind iiwhat iiis iibeing iisaid.
Nonverbal iiattending ii- iiAnswers ii-People iisignaling iithat iiyou iiare iilistening!!!!
Open-ended iiQuestions ii- iiAnswers ii-questions iithat iicannot iibe iianswered ii"yes" iior
ii"no"
Reflecting iiFeelings ii- iiAnswers ii-Repeating iiin iia iishort, iideclarative iistatement iithe
iiemotions iior iifeelings. iithat iithe iisender iiis iicommunicating.
It iiis iiimportant iito iidistinguish.......... ii- iiAnswers ii-It's iiimportant iito iidistinguish iibetween
iiobservation ii(facts) iiand iiinference ii(assumption).
Customer iiService ii- iiAnswers ii-To iibe iitreated iiwith iicourtesy
Qa/QI iiprograms iiinclude....... ii- iiAnswers ii-all iiactions iitaken iito iiensure iistandards iiand
iiprocedures iiare iimet iiand iifollowed.
What iicalls iiare iianswered iifirst? ii- iiAnswers ii-911 iicalls iiare iitaken iifirst iifollowed iiby
iinon-emergency iilines.
What iito iido iiwhen iiassisting iithe iicaller iifor iinon-emergency? ii- iiAnswers ii-suggest
iipossible iioptions, iisuggest iiservice iigroups, iibut iiNEVER iiGIVE iiLEGAL iiADVICE!
If iiyou iiget iiONE iipiece iiof iiinformation, iiwhat iido iiyou iiwant iiit iito iibe? ii- iiAnswers ii-
Where
Description iiof iiweapons ii- iiAnswers ii-Get iian iiaccurate iidescription iiof iithe iiweapons
Ex: iilong iiguns ii(riffle, iishotgun)
Handguns ii(revolver, iisemiautomatic)
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