Florida Law Enforcement - Communications Chapter R
Institution
Florida Law Enforcement - Communications Chapter R
What must happen for Communication to occur? - ANSWERThe speaker must send their message in a way that the listener will understand.
What does Communication involve? - ANSWERThe exchanges of messages, verbally and non-verbally.
What is empathy? - ANSWERThe ability to understand and care about...
What must happen for Communication to occur? - ANSWERThe speaker must send their message in
a way that the listener will understand.
What does Communication involve? - ANSWERThe exchanges of messages, verbally and non-verbally.
What is empathy? - ANSWERThe ability to understand and care about the emotions of others.
What is sympathy? - ANSWERFeelings sad for someone.
What is Courtesy? - ANSWERHow you display professional conduct or show respect for others.
What are some ways you can demonstrate courtesy as a law enforcement officer? - ANSWERBeing
personal yet professional,
Treat everyone with respect and dignity,
Avoid words, phrases, and being sarcastic,
When request is unrealistic come up with alternatives
Explain what actions you're taking and why.
What is the cycle of communicating effectively? - ANSWERThink first, deliver message, allow time for
understanding, then assess response.
What is Professionalism? - ANSWERBehavior that demonstrates good character and is marked by
pride in yourself and your career.
, What are the CHARACTERISTICS of Professionalism? - ANSWERService, integrity, respect, quality,
fairness, honesty, courage, compassion, moral and ethical leadership, trust worthiness, and common
sense.
What are some EXAMPLES of Professionalism? - ANSWERDoing the right thing when no one is
looking, Knowing your job, Dressing Professionally, maintaining a calm presence, recognizing and
admitting mistakes, being courteous, practicing customer service, maintaining your training and
continuing education.
What is the LEED framework? - ANSWERListen (give everyone a chance to tell their side)
Explain (always explain your actions)
Equity (Make fair decisions)
Dignity (Treat people with respect)
What is Command Presence? - ANSWERAn officer's most valuable non-verbal tool, is your demeanor
and confidence exhibited by personal appearance, erect posture, alertness, and attention to
surroundings.
What are some communication CUES? - ANSWERVoice & Tone, General appearance & Dress, Posture,
Body Movements, Facial Expressions, Touch, Smell, Personal Space, and eye contact.
What is voice and tone? - ANSWERPaying attention to how loud you speak and your tone and
inflection.
What is the first non-verbal message you give upon arriving at a scene? - ANSWERProjecting a
positive self-image in your physical appearance.
What is verbal communication? - ANSWERWhat someone says with words.
What is non-verbal communication? - ANSWERAny message or signal sent from one person to
another without the explicit use of language.
What is General Appearance & dress? - ANSWERThe importance of staying objective regarding a
persona's way of dressing.
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