Exam (elaborations)
PNC Bank Questions with Correct Answers
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Exam of 3 pages for the course PNC 100 at PNC 100 (PNC Bank)
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PNC BankHow do you ensure your understanding of product recommendations are in line with the
customer's needs? - answerWorking in the deli I will ask them what kind of flavor they
are looking for in meat or cheese and recommend what I think is best depending on the
customers answer. We usually always recommend Boars Head products first before the
publix brand.
What steps do you take to make sure you understand a customer's values and
priorities? - answerI will ask them multiple questions like, what are they looking for in a
product, how they would like that product prepared, and then confirm that the product or
products I had prepared is what they were looking for.
Tell me about a time your understanding did not reflect the needs of a customer. How
did you resolve it? - answerWhen a customer puts in an online order sometimes we
don't have the product they are looking for so we have to give them a call and ask them
what they would like us to substitute the product that they were looking for with. If they
are unsure we recommend similar products.
Tell me about how you have demonstrated technology to others. How did you learn the
technology? What challenges did you face? How comfortable are you in demonstrating
technology to others? - answerWorking at Hobby Lobby I was a customer service
manager and I would train new employees how to operate the cash register and even
do returns. I learned this technology from someone who had trained me but I also had
previous experience with using a cash register. The challenges I faced learning the
cash register was learning all of the categories because every item was manually
entered into a certain department and you had to know what department the item came
from. I am very comfortable demonstrating technology to others as long as I understand
the technology myself.
Tell me how you keep current with new technology channels, tools and trends. -
answerUsually my friends will keep me up to date with new technology and I enjoy
learning about new technology when it is released. I will frequently ask questions about
new technology and how to use it if I don't know how.
What trends do you recognize in the banking industry? What technology do you use for
your personal banking? - answerEasy banking such as mobile and online access to
their accounts, investment banking where you advise customers when and where to
invest their money. I personally use mobile banking. I am currently with meta bank
which is an online bank.
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