CPHQ Practice Exam Questions and
CORRECT Answers
A healthcare quality management professional has all of the following responsibilities toward
improving patient safety EXCEPT:
1) Appointing a supervisor for a patient safety program
2) Incorporating new technology into a patient safety progra...
CPHQ Practice Exam Questions and
CORRECT Answers
A healthcare quality management professional has all of the following responsibilities toward
improving patient safety EXCEPT:
1) Appointing a supervisor for a patient safety program
2) Incorporating new technology into a patient safety program
3) Helping to develop a patient safety program
4) Setting and reviewing goals for a patient safety program - CORRECT ANSWER✔✔- 1)
Appointing a supervisor for a patient safety program
In terms of improving patient safety, the healthcare quality management professional's
responsibilities include the following:
- helping to develop a patient safety program
- incorporating new technology into a patient safety program
- setting and reviewing goals for a patient safety program.
The healthcare quality management professional's responsibilities do not necessarily include
the responsibility of appointing a supervisor for a patient safety program. That particular task
will likely fall to others within hospital administration.
Which of the following types of charts is best for determining cause and effect?
1) Pareto
2) Run
3) Fishbone
4) Control - CORRECT ANSWER✔✔- 3) Fishbone
A fishbone chart is most useful for helping to determine cause and effect.
,A control chart is useful for seeing the changes in a process; this would include effects but
not necessarily causes.
A run chart is most useful for viewing data over a time sequence.
A Pareto chart uses two types of charting techniques to determine statistical information, but
it is not necessarily useful for determining cause and effect.
A hospital needs to decide whether or not to incorporate a new feature into its current
services, and as a result has commissioned qualitative research that will provide detailed
feedback. Specifically, the hospital would like to collect opinions from patients and other
hospital customers with a wide range of experience and backgrounds. Which of the following
types of assessments is most likely to be of use to the hospital?
1) Case Study
2) Focus Group
3) Team analysis
4) survey - CORRECT ANSWER✔✔- 2) The focus group will be most useful in providing
the hospital with a broad range of opinions, as well as detailed feedback.
The survey would limit answers to those available among the answer choice options, so this
would not necessarily guarantee detailed feedback.
The team analysis would largely remove patient and customer opinion from the decision.
The case study would isolate findings to a single scenario and would fail to offer broad
findings and detailed feedback.
The process of risk management for the healthcare quality management professional includes
all of the following EXCEPT:
1) reporting of incidents
2) identification of risk
3) prevention of risk
4) analysis of effects - CORRECT ANSWER✔✔- 1) reporting of incidents
,The healthcare quality management professional is responsible for the following, in terms of
risk management: - - identifying the risk
- analyzing the effects of the risk
- preventing the risk.
These responsibilities do not necessarily include the responsibility of reporting an incident of
risk; that may or may not apply, depending on the source of the risk. (It should be noted,
however, that the healthcare quality management professional is responsible for reviewing
the incident report about the risk; of course, this is not the same as actually reporting an
incident of risk.)
A review of supplies determined that a clinic is running low on several items essential for
operation. With recent budget cuts, the clinic has to review costs carefully to find the best
price for each item. What is the healthcare quality management professional's role in this?
1) Assist in developing a list of suppliers, by cost, for each item
2) Oversee the purchase of each item to ensure cost management
3) Determine which items need to be purchased from which supplier
4) Delegate the purchasing of each item to the appropriate department - CORRECT
ANSWER✔✔- 1) Assist in developing a list of suppliers, by cost, for each item
The responsibilities do not include overseeing the actual purchase (as this is the responsibility
of the purchasing department)
Determining the specific items (as this falls to individual departments), or delegating the
purchasing of each item to the appropriate department (as most large purchases would be
grouped under the responsibility of the purchasing department).
A hospital has implemented a quality program to improve the overall quality of patient care.
It is discovered, however, that the program is running over budget, so the hospital
administrative board conducts a review of the program to see if it should continue. What is
the healthcare quality management professional's role in this?
1) Create a committee to review the quality program and develop a list of reasons to keep it
, 2) Assist the administrative board in making a final decision about the quality program
3) Evaluate the financial benefits of the program and demonstrate these to the board
4) Prove to the administrative board that the quality program should continue in the hospital -
CORRECT ANSWER✔✔- 3) Evaluate the financial benefits of the program and
demonstrate these to the board
The healthcare quality management professional is not obligated to prove to the board that
the quality program should continue.
He also is unlikely to assist the board in making a final decision or creating a committee to
review the program.
the role is limited to one of evaluating the financial benefits and demonstrating them as
objectively as possible.
A hospital has found that the performance of one of its departments is consistently below the
expected standards. The hospital administration wants to locate the source of the problems
and see improvement in the department within six months. What is the healthcare quality
management professional's role in this?
1) Review the expected standards and submit these to the department for immediate
application
2) Research the problems and develop a program that applies current standards to the
department
3) Recommend that the hospital replace the current administration of the individual
department
4) Advise that a performance improvement team be assembled to review and address the
failings - CORRECT ANSWER✔✔- 4) Advise that a performance improvement team be
assembled to review and address the failings
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