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BUSM 2011 Final Exam: Questions & Answers (Expert Verified)
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BUSM 2011 Final Exam: Questions & Answers (Expert Verified)
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BUSM 2011 Final Exam: Questions & Answers (ExpertVerified)
Culture Right Ans - how things work around here -in a organization
95% is unconscious
Espoused values Right Ans - explicitly stated values and norms preferred
by an organization
Enacted values Right Ans - values and norms actually exhibited in the
organization
Artifacts Right Ans - stories, awards, dress code
Assumptions Right Ans - independence, courage, self-reliant, laid back,
innovation? fear? growth? are we something bigger than ourselves?
When does culture boost performance Right Ans - it is strategically
relevant, emphasizes innovation and change
employees have positive attitude
it is strong
Culture strength Right Ans - cult
strong or weak--> culture content tells you what to do
culture strength tells you how much effort you should exert to confrom
Diversity Right Ans - it's about being better
Surface level Right Ans - observable differences in people
Deep Right Ans - can't see it
racial trends --> opportunity or threat
make deals not war
Generational differences Right Ans - predictable
, Reverse mentoring Right Ans - a mentoring program in which an older
manager meets with a younger subordinate to learn about technologies such
as the internet and e-commerce
match diversity with inclusion Right Ans - not what pepsi did
inclusion reduces conflict and turnover
improves supervisor-subordinate relations
best hires come from blind selections Right Ans - not from referrals
cultural competence Right Ans - the ability to interact effectively with
people of different cultures
exhaustion Right Ans - long term leads to burnout
resistance Right Ans - if successful the stress with end, if failure then you
will be exhausted
Eustress Right Ans - good stress
Distress Right Ans - bad stress
what we typically think of when we hear stress
causes of stress Right Ans - task, physical, role, interpersonal demands, and
life
outcomes of stress Right Ans - physiological, psychological, work outcomes
task Right Ans - occupation, security, overload (quantitative)
belief (qualitative)
role Right Ans - ambiguity and conflict
interpersonal Right Ans - group pressure, leadership, interpersonal conflict
physical Right Ans - temperature, office design
life Right Ans - change or trauma
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