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ISDS 3001 Exam 2 questions well answers
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ISDS 3001 Exam 2 questions well answers
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ISDS 3001 Exam 2Managing quality helps build successful strategies of - correct answer ✔✔differentiation, low cost, and
response
A successful quality culture begins with - correct answer ✔✔an organizational culture that fosters quality
Which does not increase profit by improving quality?
increased productivity
higher warranty costs
improved reputation
flexible pricing - correct answer ✔✔higher warranty costs
Which could reduce costs and increase profit?
improved response
increased productivity
flexible pricing
improved reputation - correct answer ✔✔increased productivity
The American Society for Quality defines quality as - correct answer ✔✔the totality of features and
characteristics of a product or service that bears on its ability to satisfy stated or implied needs
Which is an award for quality achievement in Japan?
Tookyo Medal for Excellence in Quality
ISO 9000
, Malcolm Baldridge National Quality Award
Deming Price - correct answer ✔✔Deming Price
Which costs is NOT a cost of quality?
scrap
rework
research and development
lost goodwill - correct answer ✔✔research and development
Which is NOT an external failure cost?
scrap
returned goods
lost goodwill
costs to society - correct answer ✔✔scrap
Which of the following is the Japanese term used to describe continuous improvement efforts?
kanban
poka-yoke
kaizen
six sigma - correct answer ✔✔kaizen
Taguchi's quality loss function is based on a - correct answer ✔✔quadratic equation
Which is NOT one of the techniques for building employee empowerment?
-Develop open supportive supervisors
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