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USPS Exam 421 SSA Academy 2023 Questions and Answers
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USPS Exam 421 SSAAcademy 2023 Questions
and Answers
Denning [Date] [Course title]
,Postal service employees operate under a mandate to protect and preserve the mail paced in its: -
Correct Answers: :Custody
What are 4 violations of security and sanctity of the mail -Correct Answers: :Theft, Open, Damage or
Delay
The first opportunity for a SSA to start the customer experience on a positive is: -Correct
Answers: :Deliver 1st Impression
Type of communication that can enhance or contradict messages: -Correct Answers: :Non-Verbal
Communication
The approach a SSA can use to engage our customer and ensure needs are met is: -Correct
Answers: :A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service? -Correct
Answers: :To instill customer confidence
Successful sales transactions occur when the SSA: -Correct Answers: :Makes an informed mutual
decision with customer on products and services
What is the most positive way to impact customer perception of the post office? -Correct
Answers: :Provide world class service
The US Postal Service is the only delivery that reaches: -Correct Answers: :Every address in the nation 6
days a week
An organized workstation creates a more __________________ workpace -Correct Answers: :Effiecient
How a SSA conducts themselves on the job effects the? -Correct Answers: :Postal Brand
, An active listening technique used to create a successful transaction is called -Correct
Answers: :Clarifying
One of the first things a customer notices about a SSA is -Correct Answers: :Personal Appearance
The primary law enforcement for USPS is the -Correct Answers: :United States Postal Inspection Service
(USPIS)
Preferred service that usually offer the customer the best value is -Correct Answers: :Priority Mail
Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would you offer?
-Correct Answers: :Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? -Correct Answers: :Business
Documents
Any mailable item weighing _______ or less can be sent first class mail -Correct Answers: :13 oz
A Priority Mail Express customer is entitled to a refund if: -Correct Answers: :Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no more
than 130" is: -Correct Answers: :Oversized Pricing
The max length and girth for Priority Mail is -Correct Answers: :108"
What type of mail consists of items sent within the United States -Correct Answers: :Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone 6? -
Correct Answers: :Dimensional
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