Servicenow Hrsd Practice Exam Questions
And Answers Graded A+.
What are the departments related to HR - correct answer. 1. HR
2. Legal
3. Payroll
4. Employee Relations
5. IT
6. Facilities
How does ServiceNow optimize HR Service Delivery? - correct answer. ServiceNow
HRSD improves the employee experience by automating routine tasks, providing tools
that help HR professionals deliver various HR services and timely communications to
employees
What can employees search in Employee Service Center? - correct answer. 1. HR
Knowledge
2. Chat with HR
3. Ask a question
4. Submit HR Requests
5. and More
Who uses ServiceNow HRSD? - correct answer. 1. Employees or Workers
2. HR Professionals
3. Other Departments
4. Leadership
What can employees or workers do with HRSD? - correct answer. Submits requests,
completes tasks, and reviews status using the Employee Service Center.
,Searches the knowledge base
What can HR Professionals do with HRSD? - correct answer. Work HR cases to
answer questions or fulfill requests
Examples: Benefits, Employee Relations, Payroll
What can other departments do with HRSD? - correct answer. Work assigned HR
Tasks
Example: Grant access to system
What can leadership do with HRSD? - correct answer. Monitor Progress
Make strategic decisions for HR
What are the 3 benefits of ServiceNow HRSD? - correct answer. 1. Automate HR
Interactions
2. Manage, Track, and Prioritize HR Work
3. Employee Service Center
What is the HR Case and Knowledge Management? - correct answer. Also called HR
Core, is the primary set of applications used by HR. It allows for HR Case management,
benefits tracking, HR Skills management, HR administration, and more.
Note: HR Security is also activated when the core HR Application is enabled.
What is the Employee Service Center? - correct answer. Optional way for employees
to engage with HR. It allows employees to access their employee profile, request HR
services, and search the HR Knowledge Base
Examples: Search Knowledge, Submit Requests
What is Life Cycle Events? - correct answer. Also called Enterprise Onboarding and
Transitions, is an optional application that allows you to automate and streamline
employee onboarding and other lifecycle event activities across departments.
Additionally, an onboarding dashboard has been created to monitor lifecycle event
activities
Examples: Employee Onboarding, Leave of Absence
Define HR Integrations in ServiceNow HRSD - correct answer. Is an optional
application that works behind the scenes to synchronize ServiceNow with external HR
systems
Examples: Pull employee data from an external HCM system, Push updates to external
system
,Define HR Performance Analytics Content Pack - correct answer. Is an optional
application that measures HR Key Performance Indicators (KPIs) regularly to track
performance over time. HR Performance Analytics requires a separate subscription to
the Premium Performance Analytics application
Examples: Active HR Cases per week, Average Open Backlog
What is Employee Document Management? - correct answer. Is an optional
application that provides a central location for storing and managing employee
documents. Documents created or submitted via an HR Case can be transferred into
the document management system manually or automatically. When paired with HR
Service Delivery, the application is integrated within the HR user interface and utilizes
the HR Profile, HR Criteria, and HR Services.
Examples: Tuition Receipts, Non-disclosure agreement
True or False: Human Resource Applications are scoped - correct answer. TRUE
Scoped applications provide an additional layer of control over HR Data
HR can move at their desired pace, independent of IT
Provides HR the autonomy and control needed to configure and manage all aspects of
the HR application and employee Service center
Confidential information is hidden from System Administrator and users who are not HR
Personnel
From a Security perspective, scoping brings what kind of benefits? - correct answer.
The scope "holds" the records and acts as a container for the desired HR applications
Improves instance security by limiting accessibility to other applications on the instance.
Scoped applications can be
versioned for a governed change process.
What are the components of ServiceNow HRSD? - correct answer. Tables
Groups, Roles, Skills
Properties
Data Policies, Scripts, Business Rules
Events and Email Notifications
When scoped applications are activated, what happens? - correct answer. they install
tables, HR-specific roles, skills, and groups, data policies, business rules, scripts,
, events, and email notifications. Together, these components control the functionality
and security of the HR application and its data.
What are the scoped administrator roles in ServiceNow HRSD - correct answer. 1. HR
Admin
2. Lifecycle events Admin
3. ESC Admin
4. Integrations Admin
5. Document Management Admin
True or False: Scoped groups should be child groups of the HR group - correct answer.
TRUE
The scoped groups should be child groups of the HR group so that they will also inherit
the HR basic role. The HR Basic role is required, at minimum, for an HR Professional to
access HR applications
Which roles are required to access the appropriate applications in Employee Service
Center? - correct answer. sn_hr_sp.admin
sp_admin
Which accesses are lost when HR Role has been removed? - correct answer. HR
Case
HR Admin
HR Dashboard and Reports
HR Profile
Lifecycle events
Who can assign users to HR groups? - correct answer. HR Admin
only an HR Admin may assign users to HR groups. As of the New York release, there is
a system property, sn_hr_ef.min_admin_count, that ensures at least two users have the
HR admin role. This helps prevent anyone from deleting all HR Admin users.
Once the HR Admin [sn_hr_core.admin] role is removed from the admin role and the
system administrator has logged out and back in, the system administrator will no
longer be able to access the HRSD applications and they will be unable to view
protected employee data
What is HR Case Management and which application is it from? - correct answer.
Application: HR Case and Knowledge Management
HR Cases hold the details of the employee's HR Request or inquiry. Instead of sending
emails back and forth or having multiple phone calls, all information is captured on the
HR case form.
