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HPEX 445 - EXAM 1 Chapters 1-7 Questions With Complete Solutions
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HPEX 445 - EXAM 1 Chapters 1-7 Questions With Complete Solutions
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HPEX 445 - EXAM 1 Chapters 1-7 Questions WithComplete Solutions
" to err is human" examined the high rate of medical errors in
the U.S. hospitals suchas .....following? Correct Answer -
Misuse
A "thinking manager could best address information
misperceptions by: Correct Answer Encouraging employees to
discuss their preconceptions and beliefs
A health service (that has) risk (that) outweigh its benefits is the
definition of which of the following terms? Correct Answer
overuse
A hospital marketing manager can segment the market by
Correct Answer Everything is correct- portfolio of products or
services offered, choosing a select group of customers, the
characteristics or needs of various groups
A manager reports that she makes the right hiring decision 90%
of the time. This is an example of ___ Correct Answer Over
confidence bias
A physician who believes a medical error occurred due to ------
may be making a fundamental attribution error. Correct Answer
negligent nurse
a physician who believes a medical error occurred due
to___may be making a fundamental attribution? Correct
Answer - A negligent nurse
, A---- is a mental representation that contains one is general
knowledge and expectations about a concept Correct Answer
schema x
all behavior is needs oriented. Correct Answer True
between 2012-2022 total employment in the US is expected to
increase. Correct Answer 10.8%
by definition, employee engagement encompasses which of the
following dimensions? Correct Answer All are correct-
motivational, emotional, and rational
by understanding how people make decisions and the associated
internal and external influences as the consumer decision
making process manager can anticipate consumer needs and
develop solutions for those needs Correct Answer -true
check-to-consumer advertising Correct Answer all of these
correct
choose which is NOT one of the competing values under
"master leadership" Correct Answer -risk taker
Consumer behavior refers to the influences in consumer decision
making regarding the purchases of goods and services and relies
solely on internal human factors Correct Answer False
Dashboards are Correct Answer a way to measure
organizational performance
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