911 Dispatch Certification Exam New 2025 Version,
Best Study Guide, Exam Preparation Guide, with
Questions and Correct Answers
1. Paramedics provide what type of medical treatment to the injured?
o A. Basic Life Support
o B. Emergency Response Support
o C. Advanced Life Support
o D. First Aid Assistance
Answer: C. Advanced Life Support
Rationale: Paramedics provide advanced life support (ALS), which includes more complex
medical procedures and treatments compared to basic life support (BLS).
2. Defined as behavior and attitude patterns exhibiting standards and character
marked by pride in oneself and one's career, respect for the people served, and
commitment to the continued development of skills in the pursuit of excellence, this
concept is known as:
o A. Teamwork
o B. Integrity
o C. Professionalism
o D. Accountability
Answer: C. Professionalism
Rationale: Professionalism refers to a set of behavior and attitude patterns that demonstrate
pride, respect, and commitment to excellence in one’s career.
3. The use of 911 equipment starts with a 911 call via landline phone, cellular phones,
and:
o A. Satellite phones
o B. Pager devices
o C. VoIP
o D. Two-way radios
Answer: C. VoIP
Rationale: VoIP (Voice over Internet Protocol) is a method that allows phone calls to be made
over the internet and can be used to make 911 emergency calls.
4. What are the four elements necessary to prove negligence in a court of law?
o A. Breach, damage, carelessness, and causation
o B. Duty, breach of duty, injury or damage, and causation
o C. Breach of duty, intent, harm, and results
o D. Duty, failure, harm, and responsibility
Answer: B. Duty, breach of duty, injury or damage, and causation
Rationale: The four elements required to prove negligence are the existence of a duty, a breach
of that duty, resulting injury or damage, and causation linking the breach to the injury.
, 5. A caller reports a strange person hanging around the neighborhood. What is the
most appropriate law enforcement/police call classification for this case?
o A. Burglary
o B. Disturbance
o C. Suspicious / Wanted (Person, Circumstances, Vehicle)
o D. Trespassing
Answer: C. Suspicious / Wanted (Person, Circumstances, Vehicle)
Rationale: The classification for a suspicious individual in a neighborhood would be
“Suspicious/Wanted,” which includes people, vehicles, or circumstances that raise concern.
6. The "three Ps" refers to:
o A. Preparation, performance, and protocol
o B. Policy, people, and procedures
o C. Protocol, procedure, and policy
o D. Practice, protection, and policy
Answer: C. Protocol, procedure, and policy
Rationale: The "three Ps" refer to protocol, procedure, and policy, which guide operational
practices in various professional fields.
7. A procedure that has been highly defined and structured and placed into a
reference system is known as a:
o A. Standard Operating Procedure
o B. Protocol
o C. Guidebook
o D. Directive
Answer: B. Protocol
Rationale: A protocol is a defined and structured procedure placed in a reference system for
consistent application in professional practice.
8. Terrorism can be defined as:
o A. Unlawful use or threatened use of force or violence by a person or group with
the intention of intimidating or coercing societies or governments
o B. Political or social dissent
o C. Non-violent protests for political change
o D. Lawful resistance to oppression
Answer: A. Unlawful use or threatened use of force or violence by a person or group with the
intention of intimidating or coercing societies or governments
Rationale: Terrorism involves the unlawful use of violence or threats to intimidate or coerce
societies or governments, often for ideological, political, or social purposes.
9. SERT, Florida's State Emergency Response Team, is composed of all but the
following?
o A. Florida Department of Law Enforcement
o B. Sheriffs from each County
o C. State Agencies
o D. Florida National Guard
, Answer: B. Sheriffs from each County
Rationale: SERT includes state agencies, the Florida Department of Law Enforcement, and the
Florida National Guard, but not all county sheriffs.
10. Florida Statute 252.35 deals with what subject?
• A. Firearm regulations
• B. Division of Emergency Management
• C. Public Health and Safety
• D. Law enforcement training requirements
Answer: B. Division of Emergency Management
Rationale: Florida Statute 252.35 deals with the responsibilities and duties of the Division of
Emergency Management in coordinating disaster response and preparedness.
11. Which of the following is NOT a responsibility of County Emergency Management?
• A. Coordinate disaster response at the local level
• B. Develop emergency plans for the county
• C. Manage shelter operations during a state of emergency
• D. Enforce laws during a state of emergency
Answer: D. Enforce laws during a state of emergency
Rationale: County Emergency Management is responsible for coordinating emergency response
efforts and developing plans but does not enforce laws. Law enforcement agencies are
responsible for that.
12. ________ was developed jointly by the U.S. Department of Transportation, Transport
Canada, and the Secretariat of Communications and Transportation of Mexico.
• A. Emergency Response Guidebook (ERG)
• B. National Incident Management System (NIMS)
• C. National Response Framework (NRF)
• D. Federal Emergency Management Agency (FEMA) Handbook
Answer: A. Emergency Response Guidebook (ERG)
Rationale: The Emergency Response Guidebook (ERG) was developed by the U.S. Department
of Transportation, Transport Canada, and Mexico’s Secretariat of Communications and
Transportation to provide first responders with guidelines on how to handle hazardous materials
incidents.
13. An asset (terrorist) is a resource that can be used by a terrorist organization for which
roles?
• A. Operational and support roles
• B. Financial and media roles
• C. Recruitment and propaganda roles
• D. Legal and administrative roles
Answer: A. Operational and support roles
Rationale: An asset for a terrorist organization refers to any resource that can be used for
operational tasks (e.g., planning attacks) or support roles (e.g., providing safe houses).
14. The first documented form of police communication was:
