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Exam (elaborations)

APCO TEST STUDY GUIDE WITH COMPLETE SOLUTIONS

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APCO TEST STUDY GUIDE WITH COMPLETE SOLUTIONS PSAP - Ans:-Public Safety Answering Point Professionalism - Ans:-Who you are inner character what you do ( behavior exhibited and how others perceive you image projected Chain of Command - Ans:-Defines the relationships between telecommunicators su...

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  • October 15, 2024
  • 11
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • 2024/2025
  • 2024/2025
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GraceAmelia
GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS
RESERVED. FIRST PUBLISH OCTOBER, 2024



APCO TEST STUDY GUIDE WITH
COMPLETE SOLUTIONS

PSAP - Ans:✔✔-Public Safety Answering Point


Professionalism - Ans:✔✔-Who you are inner character what you do ( behavior exhibited and

how others perceive you image projected


Chain of Command - Ans:✔✔-Defines the relationships between telecommunicators supervisors

, and managers


Vital Services - Ans:✔✔-These primary functions facilitate communication with the public ,

between public safety agencies & support service entities


Most callers aren't trained or skilled in dealing with _______situations , and may appear to be

simply asking questions when an emergency exists - Ans:✔✔-Emergency


Mutual Aid - Ans:✔✔-Process of supplying supplemental personnel , equipment , or other

resources to an incident to assist agencies that may become overwhelmed


Mutual Response - Ans:✔✔-Simultaneous dispatch of multiple resources for certain

emergencies



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, GRACEAMELIA 2024/2025 ACADEMIC YEAR ©2024. ALL RIGHTS
RESERVED. FIRST PUBLISH OCTOBER, 2024

A _____is a guide to thinking while a ______is a guide to action - Ans:✔✔-Policy Procedure


Communication - Ans:✔✔-Transmission of an idea from one mind to another with

understanding


5 components of the communication cycle - Ans:✔✔-Sender , receiver , message , medium ,

feedback


Active Listening - Ans:✔✔-Demonstrating an interest and understanding in what is being said


4 techniques for active listening - Ans:✔✔-Nonverbal attending , open- ended questions ,

paraphrasing and reflecting feelings


Non - Verbal Attending - Ans:✔✔-Physically signaling that you are listening


Open - Ended Questions - Ans:✔✔-Questions that cannot be answered with " yes " or " no "


4W's - Ans:✔✔-Where , when , what , who ( plus weapons if applicable )


Paraphrasing - Ans:✔✔-A brief rephrasing of information provided by the sender


Paraphrasing also assists you listening for the - Ans:✔✔-Main points


Reflecting Feelings - Ans:✔✔-Repeating in a short declarative statement the emotions the

sender is communicating


Observation - Ans:✔✔-The act of noting and recording facts and events



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