URAC ACCREDITATION QUESTIONS
2024\2025 |GUARANTEED PASS
How do you (or the organization) provide oversight to ensure the
company is compliant with applicable laws and regulations? -
ACCURATE ANSWERS✔✔ 1) Review the policies and procedures to
confirm that we are accurately following the standard regulations.
2)The Compliance team conducts internal audits and reviews all POPs
for regulatory compliance and accuracy.
If you participate in multiple states, how are staff trained to resolve
variations in processes that impact their job functions? - ACCURATE
ANSWERS✔✔ 1) We design our processes to be compliant with the
strictest regulations. Resource documents, reminders on work tasks,
flags/alerts in PharmacyOS, and state-specific guides, e.g., controlled
substances, are available for all staff.
How does the organization continue business operations during a
disaster? - ACCURATE ANSWERS✔✔ 1) Our policies and procedures
describe these protocols and have a business continuity management
(BCM) document that addresses disasters across all sites.
2) Tabletop tests are done annually
We can redirect shipments and shift tasks, as needed, to other facilities
3) Generators are available for power outages at our large sites
4) Our PICs work with Boards of Pharmacy to allow for remote work,
where allowed.
,If an emergency occurred at your location, how would customers
continue to be serviced? - ACCURATE ANSWERS✔✔ 1) We are able
to transfer customers between facilities to fulfill their shipments or we
can transfer their prescription to a different pharmacy of their choice.
How does the organization service customers if their location is
impacted where the company does not have a physical facility, e.g.,
California wildfires? - ACCURATE ANSWERS✔✔ 1) Our Shipment
Success team monitors Quantum View for carrier alerts, anticipates any
results of disasters and loss, and receives weather alerts from Amazon.
2) If shipments will be delayed, they coordinate with Customer Care and
Fulfillment to transfer the customer's medications to another PillPack
facility or another pharmacy of the customer's choice.
How often is your business continuity plan (BCP) tested? - ACCURATE
ANSWERS✔✔ 1) Tabletop tests are conducted annually to simulate
emergency situations and determine protocols for natural and/or human-
made disasters.
Are technicians required to be licensed and certified in your state? -
ACCURATE ANSWERS✔✔ Arizona:
Technicians are allowed to operate under a temporary license, up to three
years, and must pass the certification exam to obtain a state-approved
technician license.
Who is responsible for verifying new licenses? How do you verify a
license upon hire? - ACCURATE ANSWERS✔✔ 1) Our Compliance
, team completes a primary source verification (PSV) through the Board
of Pharmacy, looking for active licenses in good standing.
How often are PSVs completed? - ACCURATE ANSWERS✔✔ 1)
Upon hire, monthly on all employees, and upon potential license
expiration.
How is your staff trained on URAC standards? - ACCURATE
ANSWERS✔✔ 1) Hickory lessons, in-person training, and follow-up
training if standards change.
How are staff trained on conflict of interest (COI)? - ACCURATE
ANSWERS✔✔ 1) COI is presented in multiple ways, including:
a)HIPAA training
b)Fraud, waste, and abuse (FWA) training
c)Amazon's ethics training, which also discusses ethical dilemmas
d)And all employees sign a non-disclosure agreement (NDA) upon hire.
How are staff trained on confidentiality? - ACCURATE ANSWERS✔✔
1) Confidentiality is addressed when:
a) sign NDA upon hire.
b) All employees complete HIPAA training upon hire and annually
thereafter.
How do you prevent security breaches? - ACCURATE ANSWERS✔✔
1) External security monitors the facilities 24/7
2024\2025 |GUARANTEED PASS
How do you (or the organization) provide oversight to ensure the
company is compliant with applicable laws and regulations? -
ACCURATE ANSWERS✔✔ 1) Review the policies and procedures to
confirm that we are accurately following the standard regulations.
2)The Compliance team conducts internal audits and reviews all POPs
for regulatory compliance and accuracy.
If you participate in multiple states, how are staff trained to resolve
variations in processes that impact their job functions? - ACCURATE
ANSWERS✔✔ 1) We design our processes to be compliant with the
strictest regulations. Resource documents, reminders on work tasks,
flags/alerts in PharmacyOS, and state-specific guides, e.g., controlled
substances, are available for all staff.
How does the organization continue business operations during a
disaster? - ACCURATE ANSWERS✔✔ 1) Our policies and procedures
describe these protocols and have a business continuity management
(BCM) document that addresses disasters across all sites.
2) Tabletop tests are done annually
We can redirect shipments and shift tasks, as needed, to other facilities
3) Generators are available for power outages at our large sites
4) Our PICs work with Boards of Pharmacy to allow for remote work,
where allowed.
,If an emergency occurred at your location, how would customers
continue to be serviced? - ACCURATE ANSWERS✔✔ 1) We are able
to transfer customers between facilities to fulfill their shipments or we
can transfer their prescription to a different pharmacy of their choice.
How does the organization service customers if their location is
impacted where the company does not have a physical facility, e.g.,
California wildfires? - ACCURATE ANSWERS✔✔ 1) Our Shipment
Success team monitors Quantum View for carrier alerts, anticipates any
results of disasters and loss, and receives weather alerts from Amazon.
2) If shipments will be delayed, they coordinate with Customer Care and
Fulfillment to transfer the customer's medications to another PillPack
facility or another pharmacy of the customer's choice.
How often is your business continuity plan (BCP) tested? - ACCURATE
ANSWERS✔✔ 1) Tabletop tests are conducted annually to simulate
emergency situations and determine protocols for natural and/or human-
made disasters.
Are technicians required to be licensed and certified in your state? -
ACCURATE ANSWERS✔✔ Arizona:
Technicians are allowed to operate under a temporary license, up to three
years, and must pass the certification exam to obtain a state-approved
technician license.
Who is responsible for verifying new licenses? How do you verify a
license upon hire? - ACCURATE ANSWERS✔✔ 1) Our Compliance
, team completes a primary source verification (PSV) through the Board
of Pharmacy, looking for active licenses in good standing.
How often are PSVs completed? - ACCURATE ANSWERS✔✔ 1)
Upon hire, monthly on all employees, and upon potential license
expiration.
How is your staff trained on URAC standards? - ACCURATE
ANSWERS✔✔ 1) Hickory lessons, in-person training, and follow-up
training if standards change.
How are staff trained on conflict of interest (COI)? - ACCURATE
ANSWERS✔✔ 1) COI is presented in multiple ways, including:
a)HIPAA training
b)Fraud, waste, and abuse (FWA) training
c)Amazon's ethics training, which also discusses ethical dilemmas
d)And all employees sign a non-disclosure agreement (NDA) upon hire.
How are staff trained on confidentiality? - ACCURATE ANSWERS✔✔
1) Confidentiality is addressed when:
a) sign NDA upon hire.
b) All employees complete HIPAA training upon hire and annually
thereafter.
How do you prevent security breaches? - ACCURATE ANSWERS✔✔
1) External security monitors the facilities 24/7
