Exam (elaborations)
BIGGBY FINAL KNOWLEDGE TEST
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BIGGBY FINAL KNOWLEDGE TEST
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BIGGBY FINAL KNOWLEDGE TESTMission Statement - Answers-Create one new BIGGBY COFFEE fanatic per day, per
store, who will actively promote us to others.
Direct effect of P - Answers-Greet customers within 3 steps of the door; thank
customers for their patience when service is slow.
Direct effect of E - Answers-Engage customers with energy, excitement, and
enthusiasm; run laps every 15 minutes.
Direct effect of R - Answers-Learn customers names, drinks, and stories; make
suggestions to customers who do not know what to order.
Direct effect of C - Answers-Never serve lattes with more than 1/2" of foam; use exact
measurements when preparing drinks--don't guess.
Five Minute Rule - Answers-All products must be available with the door unlocked 5
minutes before and after open/close.
What is the difference between green and black tea? - Answers-Green tea is un-
fermented while black tea is fermented.
Cashiers 1st Position Priority - Answers-Greet customers within 3 steps of the door and
complete their transactions as quickly as possible.
Cashiers 2nd Position Priority - Answers-Build sales through suggestive selling.
Cashiers 3rd Position Priority - Answers-Clean and restock the POP area, including
food.
What information is called out by the cashier? - Answers-Size, number of shots
espresso modifiers, milk modifiers, call out modifiers, name if not a latte.
What concentration should sanitizer be and how long should dishes be submerged. -
Answers-150/200ppm +
1 minute
What does Fair Trade mean? - Answers-Farmers organize as cooperatives are paid
fairly for their beans.
What are the Fair Trade beans? - Answers-Black and Tan, French Roast, Rwanda.
What are the Organic Beans? - Answers-Black and Tan, French Roast, Costa Rica.
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