Exam (elaborations)
BIGGBY NEW BARISTA TRAINING
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BIGGBY NEW BARISTA TRAINING
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BIGGBY NEW BARISTA TRAININGP of PERC - Answers-Perception by customers that we respect their time and move
them as quickly as possible
E of PERC - Answers-Every customer leaves the store in a better mood than when the
customer arrived
R of PERC - Answers-Recognize each customer as an individual
C of PERC - Answers-Consistently produce a high quality beverage
Mission Statement - Answers-Create one new BIGGBY COFFEE fanatic per day, per
store, who will actvely promote us to others
Cultural Values - Answers-Make Friends, Have Fun, B Yourself, Share Great Coffee
Shotpuller Priority 1 - Answers-Pull shots and set up drinks
Shotpuller Priority 2 - Answers-Complete and serve toasted food, including bragels
Shotpuller Priority 3 - Answers-Brew coffee and run laps
Shotpuller only drinks - Answers-Espresso (Con Panna, Macchiatto)
Americano
Red Eye
Hot Tea
Iced Drink Fundamentals - Answers-2/3 cup of ice
Ice, Milk, Flavor, Shots, Stir
Hot drink Fundamentals - Answers-Flavor, shots, milk
Frozen drink fundamentals - Answers-Lattes- heaping cup of ice
Freezes- level cup
Ice, tonic, flavor, shots or base, fruit or cookies, blend
Reduced Calorie fundamentals - Answers-No whip
Skim Milk
Sugar Free (SF Vanilla)
MilkSteamer Priority 1 - Answers-Steam Milk, Prepare and Serve Drinks
MilkSteamer Priority 2 - Answers-Actively Engage Each Customer in Conversation
MilkSteamer Priority 3 - Answers-Clean and Restock
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