Exam (elaborations)
BIGGBY TEST QUESTIONS AND ANSWERS
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BIGGBY TEST QUESTIONS AND ANSWERS
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BIGGBY TEST QUESTIONS AND ANSWERSP of PERC - Answers-Perception by customers that we respect their time and move
them as quickly as possible.
E of PERC - Answers-Every customer leaves the store in a better store than when the
customer arrived
R of PERC - Answers-Recognize each customer as an individual
C of PERC - Answers-Consistently produce a high quality beverage
To which letter of PERC does this relate? Greet customers within three steps of the
door. - Answers-P
To which letter of PERC does this relate? Make suggestions to new customers who
need help figuring out what to order. - Answers-R
To which letter of PERC does this relate? Never serve lattes with more than 1/2 inch of
foam. - Answers-C
To which letter of PERC does this relate? Thank customers for their patience when it
gets busy and the line slows down. - Answers-P
Cultural Values - Answers-Make Friends, Have Fun, B Happy, Share Great Coffee
How and Why do we wear an apron? - Answers-Over the neck, with seams facing in,
tied in the back; it keeps germs on our clothing off of food and equipment
What is the five minute rule? - Answers-All products must be available with the door
unlocked five minutes before opening and until five minutes after closing
When a customer orders iced coffee, the cashier must ask if they would like room for
cream and sugar? - Answers-TRUE
What degrees of roast are our coffees? - Answers-Medium, medium-dark, and dark
Define the term "organic coffee" and which of our coffees are organic? - Answers-Coffee
that is grown without the use of pesticides; French Roast, Black & Tan, and Costa Rica
What is the roast of our espresso blend? - Answers-Medium
What is the refill policy for brewed coffee? - Answers-One $1.89 refill for in-house
customers and people using a BIGGBY mug
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