SHRM Exam 1 Study Guide with
Complete Solutions
Human resource management definition - Answer-the policies, practices, and systems that
influence employees: behavior, attitudes, performance
outcomes of effective HRM - Answer-1) effective HRM creates opportunities
2) an organization can succeed...
- either individuals find they don't like the org./ job and leave or the org. finds the individual is
not a good fit and terminates
- orgs. that are good at managing this have a system in place (like trial employment periods and
team voting)
top 5 skills employers are looking for - Answer✔✔-1) interpersonal skills
2) work ethic
3) initiative/ flexibility
4) honesty/ loyalty
5) strong communication skills (verbal and written)
training - Answer✔✔-a planned effort to enable employees to learn job related knowledge,
skills, and behavior
development - Answer✔✔-the acquisition of knowledge, skills, and behaviors that improve an
employees ability to meet changes in job requirements and in customer demands
performance management - Answer✔✔-1) the process of ensuring that employees activities
and output match the organizations goals
2) the human resource department may be responsible for developing and obtaining
questionnaires and other devices for measuring performance
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