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SHARP Career Course – Questions & Accurate Answers
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SHARP Career Course – Questions & Accurate Answers
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SHARP Career Course – Questions & Accurate AnswersStress has the ability to affect what four categories? Right Ans - Cognitive,
Behavior, Emotions, Physical
What is stress? Right Ans - a normal physical response to events that make
you feel threatened or upset your balance in some way
The stress response is also known as what? Right Ans - Fight, Flight, or
Freeze
What is trauma? Right Ans - an event outside of one's normal experience
that causes intense fear for life
what four areas does vicarious traumatization effect in the professional
realm? Right Ans - Performance, Morale, Relational and Behavioral
what is traumatic stress? Right Ans - the stress response to a traumatic
event in which one is a victim or witness
What are the ABCs for addressing vicarious trauma? Right Ans -
Awareness, Balance, Connection
What is the difference between traumatic stress and vicarious trauma?
Right Ans - Traumatic stress is a victim's reaction and vicarious
traumatization is the helper's reaction
What is the definition of resilience? Right Ans - the process of adapting well
in the face of adversity, trauma, tragedy, threats or significant sources of
stress
How do the five dimensions of strength relate to resilience? Right Ans - by
helping to increase it
Self care should cover which three aspects? Right Ans - Body, Mind and
Spirit
What is self-care? Right Ans - what people do for themselves to establish
and maintain health and to prevent and deal with illness
, What are active listening practices and roadblocks? Right Ans - Creating a
safe environment, building a rapport and focus on issues
What is the value of active listening and How will you use it in your role as
SARC/VA? Right Ans - Helps you connect to the complainant/victims and
to appropriately asses their needs
What are some techniques that will help you be effective at both receiving and
sending information? Right Ans - Engaging, Focusing, Thinking,
Questioning, Clarifying, Paraphrasing and using "I" statements
What are the four components to the effective communication model?
Right Ans - Sender, Receiver, Feedback, Verbal and non-verbal messages
What is active listening? Right Ans - A technique to understand what is
being said a two way process to communicate
Describe Active Listening Skills and behaviors Right Ans - Acknowledge:
provide verbal and non-verbal awareness of speaker
Reflect: reflect feelings, experience or content "what I hear you saying is
Probe: ask questions "can you clarify what you meant by"
Support: shiw warmth and caring in your own way
Be Quite: Give the person time to think as well as talk do not interrupt
Paraphrase: summarize and clarify confusion "To confirm what I heard you
say"
What are the four communication styles Right Ans - Aggressive, Passive
Aggressive, Assertive and Passive
what is the best way to make yourself aware of your unconscious nonverbal
mannerisms? Right Ans - practice, watch yourself in a mirror or record
yourself
what are some behaviors that maybe distractive to student learning? Right
Ans - Lots of moving, texting, looking down not paying attention
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