FAM 104 Unit 1 Study Guide with Complete Solutions
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Course
2024/2025
Institution
2024/2025
FAM 104 Unit 1 Study Guide with
Complete Solutions
1.1 Identify the four skills of emotional intelligence - Answer-Self-awareness, self-
management, social awareness, relationship management
1.2 Identify the four common factors affecting individuals' preferences in the work place -
Answer-Cogn...
Accommodating: one yields to another's point of view
1.5 Identify the 5 principles of Interest Based Negotiation - Answer✔✔-1. Separate the people
from the problem
2. Focus on interests, not positions
3. Invent options for mutual gain
4. Insist on objective criteria
5. Develop your Best Alternative to a Negotiated Agreement (BATNA)
1.6 Identify meeting attendee behaviors contributing to effective meetings - Answer✔✔-1. Do
your homework
2. Keep it short
3. Keep it cool and courteous
Identify techniques for handling meeting menaces - Answer✔✔-Waffler: recognition, take over
Turf Warrior: Respect territory, ask for solution
Assassin: ask for ideas,push them
Dominator: keep cool, respond to argument, repeat your points
Interrupter: ignore, don't give in
2.1 Project Management - Answer✔✔-A discipline-a set of methods, theories, and techniques
that have evolved to manage the complexities of work that is unique and temporary
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