ESTHETICIAN STATE BOARD WRITTEN STUDY GUIDE (TEXAS) ~ Client Consultation and Analysis
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Course
Esthetician
Institution
Esthetician
ESTHETICIAN STATE BOARD WRITTEN
STUDY GUIDE (TEXAS) ~ Client
Consultation and Analysis
Client consultation - answerAlso known as the needs assessment; the verbal communication
with a client that determines what the client's needs are and how to achieve the desired results.
Communication - answ...
ESTHETICIAN STATE BOARD WRITTEN
STUDY GUIDE (TEXAS) ~ Client
Consultation and Analysis
Client consultation - answer✔Also known as the needs assessment; the verbal communication
with a client that determines what the client's needs are and how to achieve the desired results.
Communication - answer✔The act of successfully sharing information between two people, or
groups of people, so that it is effectively understood.
Consent form - answer✔A customary written agreement between. The client and esthetician
(salon/spa) for applying a particular treatment, whether routine or preoperative.
Reflective listening - answer✔Listening to the client and then repeating, in your own words,
what you think the client is telling you
List the golden rules of Human relations - answer✔Respond calmly instead of reacting.
Believe in yourself.
Talk less, listen more.
Be attentive.
Take your own temperature.
How should you prepare for a client consultation? - answer✔Have a pen and intake form along
with vendor supplied or salon manufactured pamphlets, photos, articles, or clinical research
papers will help you to prevent the services or explain the benefits of certain ingredients that will
be used to perform a treatment.
List and describe the 10 elements of a successful client consultation. - answer✔Review the
intake form that your client filled out, take a few minutes to develop rapport with the client and
get the consultation going.
Name some types of information that should go on a client consultation card. - answer✔Primary
reason for visit? Have you had a facial before?
Name.
Emergency contact/Dr.
How should you handle tardy clients? - answer✔Set a limited amount to of time they allow
clients to be late before they require them to reschedule.
(15 mins mostly)
How should you handle scheduling messup - answer✔Be polite and never argue about who is
correct. It's about preserving your relationship with your client.
How should you handle an unhappy client? - answer✔Express your most sincere apology.
Give client opportunity to vent.
A follow-up note with a gift certificate or special offer.
Keep emotions in check.
Don't hesitate to call spa director, front desk manager, or senior staff member.
May be easier for her to deal with someone else.
List at least 5 things to remember when communicating with your coworkers. - answer✔Treat
everyone with respect.
Remain objective.
Be honest and sensitive.
Remain neutral.
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