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GCD - Genesys Cloud CX Certified Developer – Consolidated/ Genesys Cloud CX Certified Professional - Contact Center Administration Genesys Cloud CX Certified Professional - Implementation Genesys Cloud CX Certified API Developer/ Questions & Correct Answers.

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  • October 16, 2024
  • 12
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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GCD - Genesys Cloud CX Certified Developer –
Consolidated/ Genesys Cloud CX Certified
Professional - Contact Center Administration
Genesys Cloud CX Certified Professional -
Implementation Genesys Cloud CX Certified
API Developer/ Questions & Correct Answers.
True/False: Only a supervisor can activate/deactivate an agent from a queue. - Answer: False


Identify the correct description for Best Available Skills:
A. ACD selects the agent with the longest time since the last interaction.
B. ACD only considers agents who have all the required skills.
C. ACD builds a list of agents with all skills; puts the agents in sequence by time since last
interaction and scored by average proficiency ratings. - Answer: C. ACD builds a list of agents
with all skills; puts the agents in sequence by time since last interaction and scored by average
proficiency ratings.



Page 1 of 12

, Which of the following attributes are assigned to agents to insure that interactions are routed to
the most appropriate agent? (Select all that apply.)
A. Languages
B. Desire to Use
C. A Score
D. Skills - Answer: A. Languages
D. Skills


True/False: You can rename the Home division and move objects into and out of it, but you
cannot delete it. - Answer: True


True/False: Architect is available to all agents by default. - Answer: False


True/False: Using Scripts, you can present information about a caller to an agent, such as the
caller's name and address. - Answer: True


True/False: A campaign can have multiple DNC lists. - Answer: True


Which three components make up the Genesys Cloud Platform?
A. Collaborate, Communicate, and Contact Center
B. Collaborate, Communicate, and Customer Support
C. Collaborate, Communicate, and Call Center - Answer: A. Collaborate, Communicate, and
Contact Center


True/False: There is only one level of licensing for Genesys Cloud Contact Center. - Answer: False


Select the key features of Genesys Cloud Contact Center (choose four).
A. Outbound Calls
B. Scripts


Page 2 of 12

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