Medical Assistant Exam Success Question and answers 100% correct
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Course
California Medical Assistant
Institution
California Medical Assistant
Medical Assistant Exam Success Question and answers 100% correct Medical Assistant Exam Success: Lap 13 Communication
Which strategy should be used to improve communication with a patient who is sight impaired? - correct answer Let the patient know what you will be doing and alert the patie...
Medical Assistant Exam Success: Lap 13
Communication
Which strategy should be used to improve communication with a patient who
is sight impaired? - correct answer ✔Let the patient know what you will be
doing and alert the patient before touching him or her
Mick has just walked into the reception area, and you would like to provide a
friendly greeting. Mick has anacusis. What can you do to assist Mick with
communication? - correct answer ✔Touch the patient gently to gain his
attention.
Which strategy should be used on a patient with dysphasia when providing
that patient with information on a teaching planand feedback is needed from
the patient? - correct answer ✔Allow the patient time to gather his or her
thoughts.
You have taken a new position in a pediatric practice and you want to develop
good communication and rapport to build trust and confidence. Which strategy
will assist you? - correct answer ✔Always have direct eye contact at the
child's level, regardless ofage.
What should a medical assistant do to communicate effectively when dealing
with patients who have cultural differences? - correct answer ✔Be familiar
with various cultural norms.
Mr. Huddleston, age 87, has prebyacusis, a common hearing impairment in
elderly patients. He is in denial and it is difficult to communicate with him.
which action would be most effective in assisting this patient? - correct
answer ✔Suggesting a hearing aid or amplifier device
, Which factor is most important when dealing with special information
challenges? - correct answer ✔Having patients feel a part of the process
regardless of their condition
A patient with a mental illness verbally expresses to you that he is hearing
voices. What will you do to help promote positive communication? - correct
answer ✔Orient the patient to reality
Ms. Kirk presents to the office with dysphonia. You are not quite sure what to
do. Which of the following would be a good step in promoting good
communication with this patient? - correct answer ✔Suggest to the physician
to refer this patient to a speech therapist.
A very dear patient has been told the treatment he has been receiving is not
working and that he is now terminally ill with little time left to live. It is normal
for the medical assistant to feel sad during this time. In what way can you
focus on positive communication? - correct answer ✔Focus any
conversation on empathy.
Unhealthy coping strategies that prohibit successful communication are called
- correct answer ✔defense mechanisms
There are many strategies for dealing with difficult patients. Which of the
following is not the best strategy? - correct answer ✔Allowing the patient to
continue to vent
Conflict between coworkers in a medical office can appear at any time. What
is the best way to enhance positive communication before conflict arises? -
correct answer ✔All office staff should have regular staff meetings.
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