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COM 312 FINAL EXAM 2025 LATEST VERSION QUESTIONS AND DETAILED CORRECT ANSWERS | ALREADY GRADED A+
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COM 312 FINAL EXAM 2025 LATEST VERSION QUESTIONS AND DETAILED CORRECT ANSWERS | ALREADY GRADED A+
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COM 312 FINAL EXAM 2025 LATESTVERSION QUESTIONS AND DETAILED
CORRECT ANSWERS | ALREADY
GRADED A+
Marcus said to his sister, Kara "You didn't even care about
Dad as much as I did. You ignored him, ran around
partying and traveling while I stayed here here with him,
caring for his health. There's no way you should get the
ouse instead of me." The mediator said "Marcus, so you
feel you invested more effort and care into your fathers
health, and as a result, believe that you deserve to inherit
the house more than Kara?" In the above example, which
technique did the mediator demonstrate? Correct Answer
Reframing
In which stage of mediation should disputants start
recognizing their own goals, with the help of a mediator?
Correct Answer Describing the dispute
A(n)________ is a form of account that acknowledges an
offense has occurred but denies responsibility for it:
Correct Answer Excuse
A(n) ________ diminishes the meaning of the offense
rather than diffusing responsibility for it. Correct Answer
Justification
,When an authority listens to both sides of a dispute,
questions the parties to the conflict, and then renders a
judgment that both parties have agreed ahead of time to
accept, which of the following intervention strategies is at
play? Correct Answer Arbitration
Which form of alternative dispute resolution gives parties
the most control in determining their own solutions to their
conflict? Correct Answer facilitation
A person who is caught up in what has happened to her or
him and uses the story to get sympathy from others may
be caught up in the "eddy" of: Correct Answer victimization
You and your roommate differ on how much clutter is "too
much". According to the text, this is an example of: Correct
Answer Incompatible goals
My husband and I each value education and want our
children to do well academically. I think our children
should not be allowed to play video games or watch more
than one hour of television per day during the week so that
they have more time to study. My husband thinks that is
overly restrictive. This has become a source of conflict for
us. According to the text, this is an example of: Correct
Answer Incompatible means
Individuals are more likely to renegotiate a relationship
through forgiveness when they know which of the
following? Correct Answer All of the answers are correct
,_____ are more likely than _____ to cover up sadness.
Correct Answer Men; women
Which of the following statements is false about assessing
interests in negotiations? Correct Answer Relational and
identity issues are rarely important in negotiations
"If you think you are going to walk out on me, I'll make
sure your parents know everything you did when we were
living with them" is an example of what type of hurtful
message? Correct Answer threat
Which of the following is a similarity between arbitration
and adjudication? Correct Answer Both embower a third
party to decide the outcome of a conflict
_____ are more likely than _____ to cover up anger.
Correct Answer women; men
Collaborative conflict management requires: Correct
Answer all parties to give their best communication efforts
Which of the following is a guideline for responsible
expression of anger? Correct Answer people should work
to find the stimulus for their anger
Too little sadness can result in: Correct Answer distorted
emotional expression
, A common misconception about forgiveness is that it
excuses the behavior of the transgressor seeking
forgiveness. Correct Answer true
Mediation works best when conflicting parties: Correct
Answer are emotionally mature
Which of the following is NOT a basic assumption of
integrative negotiation? Correct Answer Limited resources
do not exist
Which of the following is not an advantage of mediation?
Correct Answer Mediation reduces the cost of protracted
disputes
Which of the following is a basic assumption of distributive
negotiation? Correct Answer the underlying motivation of
negotiation is competitive
Part of the process of forgiving someone is to face the
anger you feel. Correct Answer true
One important part of expressing anger in a responsible
manner is: Correct Answer all of the answers are correct
Making high demands and conceding slowly are patterns
of a competitive bargaining approach. Correct Answer true
Which of the following statements is true? Correct Answer
emotions can be managed
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